Make a complaint - What happens if I am not happy with the response to my complaint at stage one?

We will arrange for the matter to be reviewed under the next stage, (stage two) of the complaints procedure by the Chief Executive of the Council.

 

Local Government and Social Care Ombudsman

If you have been through all stages of our complaints procedure and are still unhappy, you can ask the Local Government and Social Care Ombudsman to review your complaint.

The Ombudsman investigates complaints in a fair and independent way - it does not take sides. It is a free service.

The Ombudsman expects you to have given us chance to deal with your complaint, before you contact them. If you have not heard from us within a reasonable time, it may decide to look into your complaint anyway. This is usually up to 12 weeks but can be longer for social care complaints that follow a statutory process.

About the Ombudsman

The Local Government and Social Care Ombudsman is the final stage for complaints about councils and some other organisations providing local public services. It also investigates complaints about all adult social care providers (including care homes and home care agencies) for people who self-fund their care.

Contact

Website: www.lgo.org.uk

Telephone: 0300 061 0614

Text 'call back' to 0762 481 1595

Opening hours

Monday to Friday: 8.30am to 5.00pm (except public holidays)

 

 


Last Updated on Friday, April 12, 2019

We will arrange for the matter to be reviewed under the next stage, (stage two) of the complaints procedure by the Chief Executive of the Council.

 

Local Government and Social Care Ombudsman

If you have been through all stages of our complaints procedure and are still unhappy, you can ask the Local Government and Social Care Ombudsman to review your complaint.

The Ombudsman investigates complaints in a fair and independent way - it does not take sides. It is a free service.

The Ombudsman expects you to have given us chance to deal with your complaint, before you contact them. If you have not heard from us within a reasonable time, it may decide to look into your complaint anyway. This is usually up to 12 weeks but can be longer for social care complaints that follow a statutory process.

About the Ombudsman

The Local Government and Social Care Ombudsman is the final stage for complaints about councils and some other organisations providing local public services. It also investigates complaints about all adult social care providers (including care homes and home care agencies) for people who self-fund their care.

Contact

Website: www.lgo.org.uk

Telephone: 0300 061 0614

Text 'call back' to 0762 481 1595

Opening hours

Monday to Friday: 8.30am to 5.00pm (except public holidays)


Last Updated on Friday, April 12, 2019

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