Terms of Use

The website is managed by the Bassetlaw District Council (referred to as ‘We’ on the rest of this page).

Accessibility Statement

Bassetlaw District Council is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

This means you should be able to:

  • change line height, spacing between paragraphs and fonts
  • zoom in up to 300 percent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

Our Accessibility Issues

We know some parts of this website are not fully accessible, for example

  • most older PDF documents are not fully accessible to screen reader software
  • some forms for licensing are still in pdf format until we new online system is up and running
  • our online forms are not currently easy for screen readers to navigate
  • we might link to websites and software we do not own or manage and cannot guarantee their accessibility

Reporting accessibility problems with this website

We're working to improve the accessibility of our website, but if there's anything which you'd like us to prioritise please email us and let us know at digital@bassetlaw.gov.uk or by calling 01909 533 533 and ask to speak to the Digital Communications Officer.

Technical information about this website's accessibility

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Bassetlaw District Council is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Non accessible content

Some of our older pdfs are not fully accessible, but moving forward we are committed to making all future PDFs accessible to AA standards. If you require any of our documents in any other format please contact digital@bassetlaw.gov.uk.

3rd party systems such as our payments engine and forms based systems are partially compliant but have issues.

Draft Bassetlaw Local Plan

Our Draft Bassetlaw Local Plan, supporting documents and evidence base are large pdfs. The information is necessary to the Draft Bassetlaw Local Plan and is not currently in an accessible format. If you require information contained with the plan or any documents associated with the plan, please contact thebassetlawplan@bassetlaw.gov.uk or call 01909 533 533 and discuss with our planning policy team.

Neighbourhood Plans

Our communities can now choose to produce a neighbourhood plan, which contain policies to help shape and delivery new development in their areas. Because these documents are a statutory (legal) document, they have to be produced in a certain way and are externally produced. If you require information contained in any of the documents contained in our neighbourhood plans, please contact will.wilson@bassetlaw.gov.uk.

Legal and Licensing Forms

We are in the process of updating our Legal and Licensing software. This will be implemented towards the end of October 2020 by a third party company Tascomi. Application forms on our legal and licensing site are in pdf format. If you require help filling out these forms, please contact licensing@bassetlaw.gov.uk.

In Touch - Tenants Magazine

This magazine is produced and delivered to our residents three times a year. These are not yet produced in an accessible pdf format. If you wish to find out what is in the magazine and would like it in another format, please contact will.spence@bassetlaw.gov.uk to discuss.

Coronavirus resources

Documents in the form of pdfs have been made available for businesses within our district to download and display in their shop windows. These are not always accessible as they have been produced externally to Bassetlaw District Council. If you require these posters in another format, please contact press@bassetlaw.gov.uk.

Scanned Petitions

Petitions received at the council are often scanned pdfs. We are unable to make changes to these documents and fall under the scope of 'third party content that’s under someone else’s control'. If you wish to find out what is within these petitions, please contact customer.services@bassetlaw.gov.uk

Content that is not within the scope of the accessibility regulations

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website is tested on a daily basis using SiteImprove accessibility checker. Audits on pages are carried out on a regular basis and all new content is checked before being added. 

What we are doing to improve accessibility

We will be constantly reviewing our accessibility and will keep automated and manual checks running throughout.

Measures to support accessibility

Bassetlaw District Council takes the following measures to ensure accessibility of Bassetlaw District Council:

  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Include accessibility as part of our Annual Equalities Report.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Bassetlaw District Council, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Bassetlaw District Council:

Some pdf files may not be suitable for users of assistive technology because some pdfs will not be able to meet all accessibility criteria on our website. We are working and monitoring our website constantly and repairing issues where possible. If you need a version of this document in a more accessible format, please email customer.services@bassetlaw.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Compatibility with user Environment

The latest, stable release of all major browsers and platforms are supported.

Using Bassetlaw.gov.uk

We maintain this website for your personal use.

You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.

We aim to update our site regularly, and may change the content at any time.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them.

Information about you and your visits to Bassetlaw.gov.uk

We process information about you in accordance with our privacy policy: Cookies and privacy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Online Services or Digital Transactions

When using Bassetlaw.gov.uk you may access an online service or transaction that is delivered by another part of the council. Depending on what kind of data it collects, it may have its own terms and conditions. Make sure you have read the relevant terms and conditions before completing that transaction.

Linking to and from Bassetlaw.gov.uk

This site is covered by our copyright and the Open Government licence.

The Open Government Licence means you can reproduce information from the site as long as you obey the terms of that licence. In addition, we make our information available through feeds to third parties for use on websites or other applications. Please be aware, however, that these are not our products. These applications may use versions of our information and guidance that has been edited or cached. The most up-to-date version of our information will always be that available on the Bassetlaw.gov.uk website.

We don’t provide any guarantees conditions or warranties as to the accuracy of any such third party products and do not accept liability for loss or damage incurred by users of such third party products under any circumstances.

Website Disclaimers

Whilst we strive to ensure information published on this website is up to date and correct, both council officers and members of the public update this website. We accept no liability for inaccuracies or for any loss, damage or inconvenience caused as a result of reliance on such information. If you wish to report out of date or incorrect content or broken links please email: digitalservices@bassetlaw.gov.uk.

We are not responsible for the content of any websites which this site provides links to; linking to external sites should not be taken as an endorsement of either third party organisations or the content they provide. Where we have linked to a business in the borough, it is because it provides a service that resident’s may find useful. Again this should not be taken as an endorsement of any kind.

We make every effort to check and test material at all stages of production, however you must take your own precautions to ensure that the process which you employ for accessing this website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

We can’t accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.


Last Updated on Friday, April 23, 2021