Accessibility statement

Bassetlaw District Council is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

This means you should be able to:

  • change line height, spacing between paragraphs and fonts
  • zoom in up to 300 percent without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet (external link) has advice on making your device easier to use if you have a disability.

Our Accessibility Issues

We know some parts of this website are not fully accessible, for example

  • most older PDF documents are not fully accessible to screen reader software
  • some forms for licensing are still in pdf format until we new online system is up and running
  • our online forms are not currently easy for screen readers to navigate
  • we might link to websites and software we do not own or manage and cannot guarantee their accessibility

Reporting accessibility problems with this website

We're working to improve the accessibility of our website, but if there's anything which you'd like us to prioritise please email us and let us know at or by calling 01909 533 533 and ask to speak to the Digital Communications Officer.

Technical information about this website's accessibility

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Bassetlaw District Council is partially conformant with WCAG 2.0 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Non accessible content

Some of our older pdfs are not fully accessible, but moving forward we are committed to making all future PDFs accessible to AA standards. If you require any of our documents in any other format please contact

3rd party systems such as our payments engine and forms based systems are partially compliant but have issues.

Draft Bassetlaw Local Plan

Our Draft Bassetlaw Local Plan, supporting documents and evidence base are large pdfs. The information is necessary to the Draft Bassetlaw Local Plan and is not currently in an accessible format. If you require information contained with the plan or any documents associated with the plan, please contact or call 01909 533 533 and discuss with our planning policy team.

Worksop Central DPD

Our Worksop Central Development Plan Document, supporting documents and evidence base has been made as accessible as possible. However, it has not been possible to ensure all documents meet the criteria. If you require information contained with the plan or any documents associated with the plan, please contact or call 01909 533 533 and discuss with our planning policy team.

Neighbourhood Plans

Our communities can now choose to produce a neighbourhood plan, which contain policies to help shape and delivery new development in their areas. Because these documents are a statutory (legal) document, they have to be produced in a certain way and are externally produced. If you require information contained in any of the documents contained in our neighbourhood plans, please contact

Legal and Licensing Forms

We are in the process of updating our Legal and Licensing software. This will be implemented towards the end of October 2020 by a third party company Tascomi. Application forms on our legal and licensing site are in pdf format. If you require help filling out these forms, please contact

In Touch - Tenants Magazine

This magazine is produced and delivered to our residents three times a year. These are not yet produced in an accessible pdf format. If you wish to find out what is in the magazine and would like it in another format, please contact to discuss.

Coronavirus resources

Documents in the form of pdfs have been made available for businesses within our district to download and display in their shop windows. These are not always accessible as they have been produced externally to Bassetlaw District Council. If you require these posters in another format, please contact

Scanned Petitions

Petitions received at the council are often scanned pdfs. We are unable to make changes to these documents and fall under the scope of 'third party content that’s under someone else’s control'. If you wish to find out what is within these petitions, please contact

Fees and Charges

Our fees and charges do not currently meet the accessibility legislation. We are currently working on getting this document introduced to the website as a page.

Content that is not within the scope of the accessibility regulations

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

This website is tested on a daily basis using SiteImprove accessibility checker. Audits on pages are carried out on a regular basis and all new content is checked before being added. 

What we are doing to improve accessibility

We will be constantly reviewing our accessibility and will keep automated and manual checks running throughout.

Measures to support accessibility

Bassetlaw District Council takes the following measures to ensure accessibility of Bassetlaw District Council:

  • Provide continual accessibility training for our staff.
  • Assign clear accessibility targets and responsibilities.
  • Include accessibility as part of our Annual Equalities Report.

Last Updated on Tuesday, June 22, 2021