Make a complaint - Complaints relating to Freedom of Information requests

If you are dissatisfied with the response that you have received to a Freedom of Information Request, you are entitled to request an internal review of the matter within the Council's complaints procedure.

The matter will be addressed by the Council's Legal Services Team who will provide a response within 20 working days of receipt of the complaint.

If you remain dissatisfied with the handling of your request or complaint the Act confers a further right to complain to the Information Commissioner.  During the current circumstances with the Coronavirus Pandemic the ICO are asking if possible to be contacted online and not to correspond by post. You can also call them on 0303 123 1113 or via email  However the Information Commissioner will not usually consider a complaint if the complainant has not utilised their one right of review via the Council’s complaints procedure.


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Last Updated on Wednesday, May 8, 2024