Customer services information
Our customer services team and what they can help you with.
Customer Service Standards
Information on the Customer Standards at Bassetlaw District Council
Make a general enquiry
Should you wish to contact the council about something not covered on our website, please get in touch
Make a comment or suggestion
Make a comment or suggestion which may help to improve our services to you
Give a compliment
Give us a compliment when things go well.
Make a complaint
How to make a complaint, and the Council's formal complaints procedure.
Concessionary travel passes
Apply for a concessionary travel pass with Nottinghamshire County Council
Tell us once
The 'Tell Us Once' service allows you to save time & let us tell the correct organisations for you regarding births & deaths
Decarbonisation Works at 17b Retford
Information about ongoing works in Retford.
Formal complaints policy and procedure
The Council's policy and procedure relating to formal complaint handling.