Customer services information

Bassetlaw District Council receives over a million interactions each year. We are constantly looking at ways to improve customer service. We believe that if we improve the quality of service and access to information without driving up overall costs, it will lead to improved customer satisfaction.

The Customer Service Team operates from the Council Offices at 17B The Square, Retford and Queen’s Buildings, Worksop and the Harworth Information Centre, Scrooby Road, Harworth. 

Council offices for customer telephone enquiries on (01909) 533533 will be open from 8.40 am to 5.00pm weekdays. Our 'Out of Hours' number is 0800 590542 and a 24-hour payment line on 0161 621 2990.

Council offices for customer face to face enquiries and non-cash payments will be open from 09:00 until 17:00 weekdays. This includes our One Stop Shops at Worksop and Retford. Our Carlton Forest depot is no longer open to members of the public. Our Harworth office is now open to the public. 

  • (Please note: Screens will remain in place and customers are reminded to use the hand sanitiser provided.)

We work closely with other organisations to provide you with access to a wider range of services. These organisations include Nottinghamshire County Council, Citizens Advice Bureau, Department for Work and Pensions and Nottinghamshire Police.

Because of this partnership working, you can call in to a One Stop Shop for advice on:

  • Housing Benefits
  • Blue Badges
  • Concessionary Travel
  • Council Tax
  • Debt Recovery
  • Housing
  • Highways

This is just an example of some of the things you could see an advisor about. We can help you with any council enquiry.

We have also made improvements to our website for customers to be able to self-serve using our online forms.

Thank you for taking the time to view the Customer Services pages and I hope you find the information on them useful.

If you need any help communicating with us or understanding any of our documents, please contact 01909 533 533.


Last Updated on Wednesday, May 8, 2024