At Bassetlaw District Council we always want to provide the best possible service to our customers.
We want to ensure that our residents and customers receive effective customer service that is accessible and efficient for all.
We are constantly looking at ways to improve customer service. We believe that if we improve the quality of service and access to information without driving up overall costs, it will lead to improved customer satisfaction.
When you get in touch with us we will be here for you, in a way that works best for you, whether that’s digitally, on the telephone or face to face. You will be greeted in a friendly and welcoming way and we will always aim to resolve your query at first point of contact.
Please see our Customer Services Standards for further information.
How to get in touch with us
The Customer Service Team operates from the following offices:
- Head Office, Bassetlaw District Council, Queen’s Buildings, Potter Street, Worksop S80 2AH
- Council Offices, 17B The Square, Retford DN22 6DB
- Harworth Information Centre, 6 Scrooby Rd, Bircotes, Doncaster DN11 8JP
For further details, please visit our Contact and find us page.
Digitally
Telephone enquiries
Council offices for customer telephone enquiries on 01909 533533 will be open from 9.00 am to 5.00 pm weekdays.
Our Housing Contact Centre for Council tenants 0800 590542 will be open from 8.00 am to 5.00 pm weekdays. You can also ring this number for “out of hours emergency repairs”.
Emergency Gas Repairs for Council Tenants – Sure Maintenance 0800 083 3743.
When our offices are closed you can report all other emergencies by contacting 01909 534 999.
You can make payments to us on our 24-hour payment line on 0161 621 2990.
Face to face enquiries
Our Council offices for customer face to face enquiries and non-cash payments will be open from 9.00 am to 5.00 pm weekdays at Worksop and Retford.
We work closely with other organisations to provide you with access to a wider range of services. These organisations include, Citizens Advice North Nottinghamshire, Department for Work and Pensions and Nottinghamshire Police.
Please see below to see which One Stop Shops they are based at:
- Worksop – Department for Work and Pensions, Nottinghamshire Police
- Retford – Citizen Advice North Nottinghamshire, Nottinghamshire Police, Nottinghamshire County Council Registrar Services
Our Harworth Information Centre is open 9.00 am to 1.00 pm every Tuesday, Wednesday and Thursday for general enquiries but is unable to take payments.
Written and email enquiries
You can write to us at our Head Office at Bassetlaw District Council, Queen’s Buildings, Potter Street, Worksop S80 2AH or email customer.services@bassetlaw.gov.uk.
Thank you for taking the time to view the Customer Services pages and I hope you find the information on them useful.
If you need any help communicating with us or understanding any of our documents, please contact 01909 533 533.
Last Updated on Monday, July 13, 2026