Make a complaint - Housing tenants

If you are a Housing tenant and wish to make a complaint or suggestion about your property


If you require translation or interpretation of any of our services then please contact 01909 533 533.

Our Promise to you .....

  • We will acknowledge receipt of your comment within 5 working days
  • We will answer all complaints/suggestions within 10 working days
  • We will use plain language
  • We will give you a contact name and telephone number

We will.....

  • Listen to you
  • Put things right if they go wrong
  • Take action as soon as possible at any stage
  • Keep you informed
  • Improve our services to meet with your needs



Last Updated on Wednesday, May 25, 2022