Homelessness - Help for rough sleepers

Need A Roof This Winter?

Bassetlaw Housing Needs Can Help!

SEVERE WEATHER EMERGENCY PROVISION (SWEP) - Emergency Homes for Rough Sleepers during winter 2020.

The Council has a legal obligation to provide shelter for rough sleepers when the temperature drops below freezing, this is called SWEP – severe weather emergency provision. In previous years, SWEP has only been available via a local homeless hostel, fire station or community centre. This kind of shared facility can simply be too ‘stressful’ for entrenched rough sleepers, and they fail to use the service.

We want to make sure that no one has to sleep on the streets and everyone has a housing pathway before the weather starts to get colder: so this year we are changing the way in which we offer winter shelter.

From 1 November 2020, there will be a number of properties in Worksop and Retford available for immediate short-term occupation. Each will have gas, electricity, hot water, and be equipped with essential household items to make the accommodation comfortable.

If anyone already knows they have nowhere to sleep this winter, and are likely to need emergency accommodation, they must contact the Council’s Housing Needs Team as soon as possible on 01909 533533. They can then be assessed and matched to the most suitable property where they will remain for 1 or 2 nights before being moved on to longer term accommodation.

Anyone who requires this type of emergency accommodation must be prepared to have direct engagement with a Housing Needs Officer, and accept a full package of support. The Council will offer a Personalised Housing Plan, detailing the engagement of other services and agencies such as the Street Outreach Team, Change, Grow, Live (CGL), and health professionals.

This service is for those who genuinely wish to leave street sleeping behind and are willing to engage to find their own housing pathway.



Housing Needs Team - 01909 533533 (Mon – Friday 9am – 5pm)
01909 534999 (5pm – 9am Mon – Friday, Saturday, Sunday and Bank Holidays)


0800 0665356 (Freephone 24 hours)

Drop-in Service

HOPE Community Service will be delivering drop-in sessions for rough sleepers which will take place every Friday, between 10.00am - 2.00pm (holiday period exceptions). The drop-in, which is a multi agency service, will provide support and advice around substance misuse, harm reduction and physical health check-ups and is being delivered by professionals. No appointment is needed.

Services for those sleeping rough

Bassetlaw District Council

You can present as homeless to the Housing Needs Team Monday – Friday between 9am – 5pm. You can come into any of the Council’s offices and speak to someone in person or over the phone who will carry out an assessment of your circumstances and needs.  They will provide you with emergency accommodation if you meet the necessary criteria and advice and assistance to help you find settled accommodation.  You may also be able register a housing application to get you onto the waiting list for accommodation and receive help to get over any barriers that might prevent you from obtaining this.  If you become homeless outside of the above times, the Council operates an out of hours emergency service which is manned 24 hours a day, 7 days per week (0800 590 542)

The Council will also provide emergency shelter during the winter months where you can access a safe and warm place over night and receive help and support with finding accommodation, support, health needs etc.  Details of this will be publicised on the Council’s Website, Twitter etc

County Street Outreach Team

Service delivered by Framework and offers help and support to everybody who is sleeping rough in Bassetlaw. They carry out regular checks of locations where rough sleepers are known to bed down so that advice and practical assistance to help you find accommodation and get help with support, mental and physical health problems, benefits and drug and alcohol problems can be given

Framework Housing Association

Offer supported accommodation at 55/57 Potter Street, Worksop, move on accommodation at other locations and the Moving Forward service for those experiencing mental health difficulties. The Moving Forward service works in close partnership with the statutory mental health teams, other voluntary services, carers, groups and communities to provide the skills and support that you will need to enable independent living.

HOPE Community Services

Hope Community Services runs Nottinghamshire’s only 24/7, direct access Emergency Accommodation Hostel, which is located in Worksop. Hope provides shelter and support seven days a week, 365 days per year. They also welcome pets in the Emergency Accommodation and work with the Dogs Trust to ensure dogs that come into the premises are looked after suitably and have everything they need to be healthy and safe.  If you are sleeping rough and need a bed for the night, you can telephone the emergency hotline number or call into the hostel to speak to a support worker. 

Change, Grow, Live (CGL)

Free, confidential service for adults across Bassetlaw with drug and alcohol problems.

Based at Crown House, Newcastle Avenue, Worksop and works in partnership with statutory and voluntary organisations to offer help and advice to safely reduce alcohol and drug intake, finding accommodation, addressing health needs, finances etc.  You can call in Monday, Tuesday, Thursday and Friday between 9.30am – 5pm and Wednesday 1 – 5pm


Based at Queen’s Buildings, Worksop – you can call into the job centre between the hours of 9am – 5pm Monday, Tuesday, Thursday and Friday and 10am – 5pm Wednesday and speak to an advisor who will provide advice and help to claim for benefits and find employment. If you are homeless, with your approval, they will also help you to find accommodation by making a referral to the Council’s Housing Needs Team.  This is known as a Duty to Refer in accordance with the Homeless Reduction Act 2018.

Nottinghamshire Police

Police Community Support Officers and Police Officers can help anyone sleeping rough to access support and accommodation – tel 101 (non emergency) or 999 (emergency)

Local community and faith based organisations

Street pastors

Trained volunteers from local churches who are usually out on patrol in Worksop and Retford on Friday and Saturday nights between 10.30pm – 3.00am to listen to, support and help those who are rough sleeping. Works in partnership with Nottinghamshire Police and other statutory and voluntary organisations

St. John’s Church, Overend Road, Worksop

Provides Drop In sessions every Thursday between 4.30 – 8pm at the Church Hall

The Well, Baptist Church, Hospital Road, Retford

Provides daily community services such as debt advice, counselling, food bank referrals and luncheon club. 

The Crossing, Newcastle Avenue, Worksop

Offers community activities on a daily basis.

Salvation Army, Newcastle Avenue, Worksop

Offer support, help with addictions and finding  accommodation - coffee mornings Wednesday and Saturday 10am – 12 noon

Useful contacts

How to help someone who is sleeping rough

  • Telephone Framework Street Outreach Team on 0800 0665356 (24 hours a day, free from landlines and mobiles)
  • Report it to Streetlink using the online form
  • Telephone Bassetlaw District Council’s Housing Needs or Anti Social Behaviour Teams on 01909 533533 (Mon – Friday 9am – 5pm) or report it using the 'Make a Homeless Enquiry' form.
  • Donate food to the local food bank or in supermarkets 
  • Donate furniture and clothes to local charities

Giving rough sleepers food, clothes and money directly is not the best way to help.  Giving money can sometimes do more harm than good, because it can help to sustain drug and alcohol addiction and does not encourage people to make a change of lifestyle.



Last Updated on Thursday, January 14, 2021