Difficulties paying your rent?

We understand that things are not easy at the moment and if you are having difficulties paying your rent we are here to help.

Please call your Rent Officer on 0800 590 542 for help and advice.

You may be eligible to claim Universal Credit, Council Tax Support, or Housing Benefit to help with housing costs.  You may also be eligible for a discretionary housing payment.

Whether you’re in employment or in receipt of benefit payments, money issues can affect anyone. We’ve provided links to a range of support agencies, tools and information to help you manage your money and make sure you’re receiving all the benefits you’re entitled to.

It’s important you keep in touch with us if your circumstances change or you start to have difficulties as not paying your rent may lead to you eventually losing your tenancy.  

If you can’t find the information you’re looking for through the links below or need further assistance, talk to us, we are here to help so call us on 0800 590 542 as soon as possible.

Money Manager for Universal Credit claimants

Money Manager for Universal Credit claimants | MoneyHelper

The Money Manager tool from Money Helper is designed to help anyone who has made the switch to Universal Credit to manage their finances and budget for monthly payments.

Welfare benefit calculator

A benefits calculator will help you find out what benefits you can claim. The calculators you can find through the link below are free to use and will help you understand your entitlements and how your benefits will be affected if you start work or change your working hours

Benefits calculators - GOV.UK

The benefit cap limits the total amount of benefit you can get. It applies to most people aged 16 or over who have not reached State Pension age.

Department of Work & Pensions (DWP) 

Helpline: 0800 055 6688

Step Change 

Free online debt advice, budgeting and counselling  Your Personal Situation. Debt & Money Advice. StepChange

Helpline: 0800 138 1111

Citizens Advice – Free and independent advice on a range of issues including debt and money, housing, law and more. 

The Salvation Army Debt Advice Service

Debt advice | The Salvation Army

The Salvation Army’s free debt advice service can contact creditors on a person’s behalf to explore and negotiate options like repayment holidays and more realistic repayment plans.

The debt advice centres support people with debt ranging from a few thousand pounds to many tens of thousands of pounds.

National Debtline - Free debt advice 

Helpline: 0808 808 4000

GOV.UK-  Information on managing money and debt.


Free housing and debt advice.

Helpline: 0808 800 4444

Last Updated on Wednesday, May 24, 2023