Guidance on publication schemes - Complaints and guidance

Making a complaint, suggestion or compliment

If you are not satisfied with the Council’s response to a request for information you may make a complaint to the address below:

If after going through the Council’s formal complaint and appeals system you are still not satisfied then the Freedom of Information Act 2000 makes provision for you to complain directly to the Information Commissioner’s Office by calling 0303 123 1113 or via email

Reviewing and maintaining the scheme

The Freedom of Information Act 2000 states that a publication scheme should be reviewed from time to time. The Council is responsible for reviewing and maintaining this guide to information and the data it contains. Material will be updated, and any outdated information will be removed. This guide and operation of the scheme will be reviewed annually in accordance with the legislation.


Reproducing material supplied under this Publication Scheme without the express permission of the Council may be an infringement of copyright. Requests for permission should be addressed to the Council Solicitor at the address detailed above.

Guidance to information

The Council’s A–Z web pages provide a guide to the information available; there is also a search facility to assist you to find other information that may not be included in the A-Z.

The guidance below is intended to assist you by giving some examples of the type of information the Council routinely makes available.

Where a document is indicated as available within this guidance it will be the current version.

The classes of information detailed below will not generally include:

  • Information the disclosure of which is prevented by law, or exempt under the Freedom of Information Act, or is otherwise properly considered to be protected from disclosure.
  • Information in draft form.
  • Information that is no longer readily available as it is contained in files that have been placed in archive storage, or is difficult to access for similar reasons.
  • Information that is not held by the Council.



Last Updated on Wednesday, May 8, 2024