Opening and Closing Text
Good morning / afternoon / evening. My name is INTERVIEWER NAME and I'm calling from IFF Research on behalf of your housing provider, Bassetlaw District Council. Please can I speak to NAME?
The reason for my call today is to gather some feedback about your general experience of being a Bassetlaw District Council customer. This is as part of the tenant satisfaction measures to see how well landlords like Bassetlaw District Council are doing and used to help improve services.
If I can run through some quick questions with you today please, that would be really helpful, shouldn’t take us more than 11 minutes?
Please can you confirm that you are on the tenancy agreement with Bassetlaw District Council?
Please can you confirm your name?
Can I ask what is your primary language? By this we mean the language you use most often to communicate with.
If we are able to, we will contact you again in your primary language to get your feedback.
I need to read out a quick statement before we start:
This feedback is being collected as part of the tenant satisfaction measures, which the Regulator of Social Housing requires landlords to publish each year.
All interviewing is carried out in strict accordance with the Market Research Society’s code of conduct and within GDPR guidelines.
Calls may be recorded for training and quality purposes. You will be asked for consent to share your data with your Bassetlaw District Council and your answers can be shared anonymously if you wish with no link to your personal information.
INTERVIEWER REASSURANCES TO USE IF NEEDED:
For further information on how IFF Research keep your data safe please see our data protection policy on our website: www.iffresearch.com/gdpr
Questionnaire
| Order | Question | Pick | Responses | Skip to |
|---|---|---|---|---|
| 1 |
Taking everything into account, how satisfied or dissatisfied are you with the service provided by Bassetlaw District Council? |
One |
|
- |
| 2 |
Why do you say that? |
One | Customer comment | - |
| 3 |
Has Bassetlaw District Council carried out a repair to your home in the last 12 months? |
One | Yes / No | If no, skip to 6. |
| 4 |
How satisfied or dissatisfied are you with the overall repairs service from Bassetlaw District Council over the last 12 months? |
One |
|
- |
| 5 |
How satisfied or dissatisfied are you with the time taken to complete your most recent repair after you reported it? |
One |
|
Skip to 7 |
| 6 |
Generally, how satisfied or dissatisfied are you with the way Bassetlaw District Council deals with repairs and maintenance? |
One |
|
- |
| 7 |
How satisfied or dissatisfied are you that Bassetlaw District Council provides a home that is well maintained? |
One |
|
- |
| 8 |
Thinking about the condition of the property or building you live in, how satisfied or dissatisfied are you that Bassetlaw District Council provides a home that is safe? |
One |
|
- |
| 9 |
How satisfied or dissatisfied are you that Bassetlaw District Council listens to your views and acts upon them? |
One |
|
- |
| 10 |
How satisfied or dissatisfied are you that Bassetlaw District Council keeps you informed about things that matter to you? |
One |
|
- |
| 11 |
To what extent do you agree or disagree with the following “Bassetlaw District Council treats me fairly and with respect”? |
One |
|
- |
| 12 |
How satisfied or dissatisfied are you that Bassetlaw District Council are easy to deal with? |
One |
|
- |
| 13 |
How strongly would you agree or disagree with the following statement, “I trust Bassetlaw District Council to do what they say they will do”? |
One |
|
- |
| 14 |
Have you made a complaint to Bassetlaw District Council in the last 12 months? |
One | Yes / No | If no, skip to 16 |
| 15 |
How satisfied or dissatisfied are you with Bassetlaw District Council’s approach to complaints handling? |
One |
|
- |
| 15.1 |
You mentioned you have made a complaint to Bassetlaw District Council in the last 12 months. How did you make this complaint? |
One | Customer comment | - |
| 15.2 |
What was done in response to your complaint? |
One | Customer comment | - |
| 16 |
Do you live in a building with communal areas, either inside or outside, that Bassetlaw District Council is responsible for maintaining? |
One | Yes / No / Don't Know | If no or don't know, skip to 18 |
| 17 |
How satisfied or dissatisfied are you that Bassetlaw District Council keeps these communal areas clean and well maintained?’ |
One |
|
- |
| 18 |
How satisfied or dissatisfied are you that Bassetlaw District Council makes a positive contribution to your neighbourhood? |
One |
|
- |
| 19 |
How satisfied or dissatisfied are you with Bassetlaw District Council’s approach to handling anti-social behaviour? |
One |
|
- |
| 20 |
Have you experienced anti-social behaviour in your neighbourhood in the last 12 months? |
One | Yes / No | - |
| 21 |
Are you happy for us to share your details along with your responses with Bassetlaw District Council? |
One | Yes / No | - |
Thank you for taking the time to complete this survey, your input is really important to Bassetlaw District Council. The results will be fed back to them. Finally I would just like to confirm that this survey has been carried out under IFF instructions and within the rules of the MRS Code of Conduct. Thank you very much for your help today.
Last Updated on Wednesday, June 3, 2026