Request for housing service, comment, suggestion or compliment

The Housing Services Team is committed to delivering an excellent housing service. Whilst we strive to meet your needs, on occasions we may fall short of your expectations.

In such circumstances we would always encourage you to contact us at the earliest opportunity as we may be able to simply resolve or put the issue right for you.

We would also like to hear from you if you wish to:

  • Compliment us when something goes well, or
  • Make a comment or suggestion to help improve our service

Request a service

If you want to ask our housing services to do something, please visit our online request for service section.

Raise a service issue

If you are not happy with something our housing services have done, you can report this to us as a service issue. Service issues reported to us will be acknowledged within one working day, investigated and responded to within five working days. A visit to your property can also be arranged.

Examples of service issues are:

  • Lack of response to an enquiry made to a housing services department.
  • Poor communication
  • A repair has not been carried out
  • Poor quality of a repair or work carried out by housing or contractor working on our behalf
  • Time taken to carry out a repair
  • Attitude of employee or contractor

Contact 0800 590542 to discuss or email us at


If you are still dissatisfied with the outcome of your housing service issue or you feel that the issue has not been resolved or handled in the correct manner, you can then take this through to the formal complaint stage

Please note:

Due to the unprecedented and considerable impact of COVID-19, the Council must prioritise it’s resources to the services most in need.

This means that your formal complaint may not be addressed as quickly as it would normally. We apologise for any inconvenience this may cause and will do our best to address matters as quickly as we can.

If you have a complaint that requires urgent or immediate attention you should contact the Council’s Customer Services Team Tel: 01909 533533 e-mail:

Thank you for your co-operation and understanding at this time.

Last Updated on Wednesday, August 25, 2021