All missed bins must be reported to us within 48 hours of your scheduled collection day. Please do not report a missed bin if:
- You did not put your bin out for collection before 6.00am on your collection day
- You placed incorrect items in your bin
- Your bin was too heavy
- Your bin was issued a contamination sticker
- You bin lid was raised
- There was excess waste at the side of the bin
Please note that checks will be made against the crew reported incidents and the vehicle CCTV may also be used to verify if the collection had taken place. If the crew have reported the bin not being collected for one of the reasons above then the Council will not return to empty the bin. Please refer to the Councils Recycling and Refuse Policy for further details.
When you report your missed bin, you will be asked to give your name, address and email address, we will also need to know what bin was missed and additional information.
Last Updated on Monday, February 13, 2023