The official complaints procedure is in place to address any concerns where Bassetlaw District Council has:
- Failed to undertake our duties correctly
- Carried out our duties insufficiently or unprofessionally
- Failed to follow proper protocol in our dealings with you
You may wish to make an official complaint if you feel:
- you have received poor quality services
- you have been given the wrong information
- a service has not been delivered on time
- or if you have a complaint about a member of staff
However, the complaints process is not the correct way to consider the ‘merits’ of a decision on a particular Planning Application.
Whilst you may not be satisfied with the outcome of the application this does not mean that the Council has dealt with the application incorrectly. Separate formal processes exist to challenge planning decisions, either through the appeals process as an applicant or if you are a third party objector you have the opportunity to challenge the Council’s decision by way of a Judicial Review in the High Court.
As a result it is important when submitting a complaint that you set out your grounds for complaint. The Council will only deal with your concerns through the Formal Complaints Procedures where you have provided evidence that it has not followed the correct procedures or that you have not been dealt with appropriately.
Formal Complaints process
If you feel we have failed to follow the planning process in an appropriate manner please make a formal complaint.
Last Updated on Tuesday, September 11, 2018