Post reference: 1645HSGA
Grade: 4
Key requirements:
Priority 1
Ability to manage and co-ordinate all activities relating to customer complaints and expressions of dis-satisfaction including the recording of all information in a comprehensible manner.
Ability to investigate a complaint using different types of information.
Ability to work effectively in a very busy working environment, to prioritise workloads and competing demands.
Priority 2
Knowledge of current housing complaint process and customer standards.
Priority 3
Experience or working in a social housing environment or a customer service environment.
Qualifications
- Recognised related NVQ Level 4 qualification or equivalent specific and relevant experience gained over a minimum period of 2 or 3 years. Priority 1
Experience
- Experience of operating ICT systems e.g., Word, Excel, databases and learn the use of housing management systems as required. Priority 1
Skills
- Ability to manage challenging customers and conflict resolution in a sensitive and professional manner Priority 2
- Ability to prepare well written complaint response letters Priority 2
- Ability to work across the service to support in the resolution of complaints and identify learning and improvements. Priority 2
Last Updated on Friday, June 13, 2025