Council Tax Officer - Person Specification

Job Title: Council Tax Officer

Key requirements:

Priority 1 – Could not do the job without this

Priority 2 – Could not do the job without this, but provided have Priority 1 criteria, this could be developed in the job over an acceptable period

Priority 3 – Would enhance performance in the job, but is not essential

 

Qualifications

1. Minimum 4 GCSE (or equivalent) passes at grade C or above, to include Maths and English. Priority 1
2. IRRV certificate (formerly technicians grade) or willing to work towards. Priority 3

 

Knowledge

3. Knowledge of and experience of using the Northgate Revenues and Civica document management systems an advantage but training will be given. Priority 3

 

Experience

4. At least 2 years working in a busy customer service environment, preferable within a revenues department. Priority 1
5. Experience of providing complex information and advice to customers. Priority 1
6. Experience of working to tight deadlines and understand key performance measures. Priority 1
7. Experience of working as part of a team and also able to use own initiative and find own solutions. Priority 1
8. Practical and procedural knowledge of Council Tax regulations and best practice but training will be given. Priority 2

Skills

9. Good computer skills including the use of Microsoft applications, internet and mobile devices. Priority 1
10. Good comprehension skills to be able to follow complex legislation and work based policies and procedures. Priority 1
11. High level of numeracy and literacy skills to deal with account queries and written correspondences. Priority 1
12. Good organisational skills to be able to prioritise work and deal with deadlines. Priority 1
13. Developed negotiation and interpersonal skills to collect payments. Priority 2

 

Personal Attributes

14. Effective written and oral communication skills. Priority 1
15. May be subject to basic DBS checks due to handling of sensitive personal data. Priority 1
16. Enhanced caring and negotiation skills to be able to deal with sensitive situations and confidential information. Priority 2
17. Able to work under pressure and in difficult situations. Priority 2

 

 

 

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Last Updated on Tuesday, April 8, 2025