Terms and Conditions 2026 Season
- You have agreed to pay Bassetlaw District Council to collect garden waste that has been placed in a brown wheeled bin. The period of collection runs from Feb 2026 to November 2026 on a fortnightly collection. Payment is required in advance of your garden waste service commencing. You will be notified of the charge amount and payment date each subsequent year. New subscribers to the scheme may need to wait a minimum of 28 days after subscription is paid for the bin to be delivered.
- A licence sticker will not be provided this season as our vehicles are now equipped with in cab technology which shows the households that have subscribed to the service this season.
- If you move out of the collection area, stop using the service or cancel your subscription for any reason, no refund will be given. We will also need to arrange the retrieval of the bin after the last collection at the property. There will be no refunds if leaving part way through the year. If you are moving within Bassetlaw to a property where the service is available, we may be able to agree a transfer. For further information, please contact Garden.Waste@Bassetlaw.gov.uk or call us on 01909 534 524.
- Garden Waste will only be collected in bins provided by Bassetlaw District Council; Brown Bins will be emptied every other week (except where factors such as bad weather or no access etc stop us). We will not give refunds for missing a collection day or being unable to collect a bin.
- Bins must be placed (kerbside on a public highway) outside the boundary of your property by 6.00am on the day of collection unless otherwise agreed with Bassetlaw District Council. Bins should be removed from the public highway (including associated pavements/footways/verges etc.) as soon as possible.
- If the brown bin(s) is not out for collection when we arrive, we may not return to empty the bin(s) until the next scheduled collection day and no refund will be given. Missed bins will only be collected if it is the fault of Bassetlaw District Council. Returns to empty bins that have been put out late will not take place. All bins should be out for collection by 6.00am on the morning of collection. Please report missed bins within 48 hours of scheduled collection day.
- If the bin contains the wrong materials other than compostable garden waste (see calendar for more information) we will not empty the bin and expect the incorrect items to be removed in time for the next scheduled collection and will only empty the bin if it contains acceptable materials. Recurrent contamination may result in the bin and service being withheld.
- If there is evidence of misuse of the service or the brown bins, then the service may be cancelled and bins will be removed, no refund will be given. If a brown bin is put out for collection without a current subscription we will retrieve the bin. If your bin is lost or stolen, you may be charged for a replacement.
- Lids of bins containing garden waste must be fully closed. The Council reserves the right not to empty bins when the lids are not fully closed as this may cause damage to the lids whilst being mechanically emptied. If your bin has been refused as per our flat lid policy the bin will not be emptied until your next collection is due
- Garden waste should be placed loose in the garden waste bin. Garden waste includes grass cuttings, tree and hedge clippings, weeds (excluding controlled weeds such as Giant Hogweed and Japanese Knotweed), leaves, twigs, dead flowers. This does not include large branches, turf, earth, soil, stones, gravel etc. Garden waste must not be placed in plastic bags.
- If the bin is too heavy, over compacted, or overfilled, this may result in waste being stuck in the bin. This may result in the bin not being fully emptied or not at all. If this is the case, you will need to loosen or remove some of the waste to reduce the weight or loosen any compacted materials. It is your responsibility to sort the contents of the bin. If the issue is resolved, we may return to empty the bin, if possible, otherwise you will need to arrange to empty the bin.
- The Council reserves the right to change your collection day subject to providing you with written notification. The council will make every effort to maintain collections during adverse weather conditions. However, the council reserves the right to suspend or delay collections without refund in exceptional circumstances. On Bank Holidays your garden waste will be collected as normal.
- The Council reserves the right to vary the charge for the service. You will be notified of any price increase at least 14 days prior to any payment being due. You will have the option of continuing with your subscription or withdrawing from the service at this time. If you choose not to renew your subscription you should contact 01909 534 524 for the bin to be removed.
- The Garden Waste Collection Service is for domestic household properties only.
- Data Protection and Privacy Notice: Bassetlaw District Council take your privacy seriously and the information you have provided to us will be used to administrate the garden waste service, including contacting you in relation to future years’ subscription renewals. The information will not be shared with any third party for marketing purposes. Bassetlaw District Council is a registered data controller and is required to process your data in accordance with the General Data Protection Regulations 2016 and Data Protection Act 2018. For more information visit: www.bassetlaw.gov.uk/privacy
Find out more about our Garden Waste Collections.
Last Updated on Thursday, April 16, 2026