Privacy Notice

This privacy notice is published in accordance with the EU General Data Protection Regulations (GDPR), which formally comes into effect on the 25 May 2018 and the Data Protection Act 2018.  The notice provides information on the way in which the personal information you provide is managed and processed by Bassetlaw District Council (the ‘data controller’).

Depending on which council services you use, you may be asked to review more detailed privacy notices specific to that service.

The data controller and contact details

Bassetlaw District Council is the Data Controller for the personal data you provide to the council. The contact details for you to exercise any of your data protection rights or to raise any concerns you may have regarding your personal data are:

Information Service Manager

Bassetlaw District Council

Queen’s Building

Potter Street


S80 2AH


Tel: 01909 533 533

Information we collect about you

We may collect and process the following data about you:

  • Information provided voluntarily by you. For example, when you register for information, apply for a particular service or make a comment or complaint
  • Information that you provide when you communicate with us by any means such as email, letter, online form, social media or telephone call
  • Information collected using cookies on your computer about how you browse our website

Use of your personal data

The information you have provided to the council will be used by us to comply with our legal requirements, including enforcement action if required.

We are legally able to handle your personal data:

  • when you have freely and explicitly provided your consent to this processing or
  • when we have a legal requirement to collect and process this information to provide the requested service or provide a service we are legally required to deliver
  • When your personal data forms part of a contract between you and the council

The consequence of you not providing personal information to us is that we will be unable to process your enquiry, assessment or application.

Sharing of personal data

The personal information you provide will not be shared for any other purpose unless required by law, eg. to prevent or detect crime or to protect public funds.

Additionally we must make public certain details in the form of a public register where it has a legal requirement to do so.  For example, registers of private hire drivers. These registers and anything we release to the public will not contain personal data, unless we have received your explicit consent eg. electoral register.

Where necessary, we may share your information with other organisations and partners. These can include:

  • Nottinghamshire County Council
  • Other Councils
  • A1 Housing
  • Police
  • Central Government

Protecting your personal data

Your personal data will be kept secure by the Council and will be kept within the UK and European Economic Union (EEU). Where the we use a third party to store your personal data and it is stored outside of the UK/EEU, we will ensure that we will inform you and that appropriate safeguards are in place to keep your personal data secure.

Keeping your personal data

We will keep your personal data in accordance with our retention schedule, unless you explicitly request it to be removed. This right to have your data removed is not an absolute right, for example, we will need to retain your data if this information forms part of a legal requirement, public registry or an existing contract. 

Further details of our retention periods can be viewed in our RPSI Information Asset Register.

What are cookies?

Our website puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the council’s site.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • recognise the browser you use
  • track new and returning users

You can disable cookies but this may have an impact on your experience when using the website.

Your responsibilities

  • Only provide personal information pertinent to its intended use or for the purpose of processing a claim, application or notification for statutory requirements (electoral roll, council tax assessment, rent registry).
  • Tell us as soon as possible if any of the personal information you have provided has changed, for example, your address or other contact details.

Your rights

There are a number of rights that you may exercise depending on the legal basis for processing your personal data. In most cases, these rights are not absolute and there may be compelling or overriding legal reasons why we cannot meet these rights in full.  This will be explained to you in more detail should you contact us for any of the reasons detailed below:

  • request a copy of the personal information the council holds about you
  • to have any inaccuracies corrected
  • to have your personal data erased
  • to place a restriction on the council’s processing of your data
  • to object to processing and
  • to request your data to be ported (data portability)

Where the processing of your personal data is based on your consent, in most circumstances you have the right to withdraw that consent at any time and we will act on your instructions.

If you have any concerns about how we process your personal data or wish to discuss how to exercise your rights, you should contact the council's Information Service Manager. You also have the right to make a complaint to us by contacting the Customer Services team on 01909 533 533.

Alternatively, you may wish to complain directly to the Information Commissioners Office (ICO).  You can do this by writing to them at:

Information Commissioners’ Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113

Or you can report a concern to the ICO online