Help for businesses - Appeals and right to reply

How To Appeal

Following a food safety inspection of your premises you will be told in writing what your food hygiene rating is. This will either be at the time of visit or within 14 days. Should you consider the rating to be unfair or wrong, in other words it does not reflect the hygiene standards at the time of inspection, you can appeal.

You only have 21 days from the date of receipt of the inspection letter to lodge an appeal.


What Is The 'Right to Reply'?

This lets you explain to potential customers any actions that you have taken after your inspection to improve hygiene standards at your premises or to say if there were unusual circumstances at the time of the inspection which you consider may have affected your rating.

It is not an opportunity to complain or criticise the food hygiene rating scheme or your officer.

As a department the Environmental Health food safety team and management consider the rating scheme as a tool not only to improve the standards of food businesses in Bassetlaw but also as a means of food businesses improving their revenue. A high rating will result in increased sales and a more cost effective food business. Be proud to display your well deserved food hygiene rating.

More information is available on the Food Standards Agency Website.



Last Updated on Friday, April 12, 2019