Information we collect about you
We ask some questions about you and your household so we can provide safe, fair and accessible services for everyone.
This information helps us:
- Understand different needs across our tenants
- Make reasonable adjustments where needed
- Offer support earlier if someone is struggling
- Improve our services and neighbourhoods
- Make sure we treat people fairly, not all the same
You do not have to answer every question, and you can update your information at any time.
What kind of information do we collect?
We may ask for information such as:
- Who lives in your household
- How you prefer us to contact you
- Any disabilities, health conditions or support needs
- Language or communication needs
- Whether you have access to the internet or prefer non digital contact
We only ask for information that helps us deliver better services.
How we use this information
We use this information to:
- Make sure homes and services are safe and accessible
- Contact you in ways that work best for you
- Prioritise support for tenants who need it most
- Improve repairs, safety and estate services
- Learn what is working well and what needs improvement
This information helps us plan our services and support tenants more effectively.
What we will not use it for
We understand that sharing personal information is sensitive. We will never:
- Use this information to refuse services
- Use it to judge or stereotype you
- Make automated decisions about you without staff oversight
- Share your information without a legal reason
- Use it to treat you unfairly
Your information is collected to support you.
Your privacy and your rights
Your personal information is protected by data protection law. This means:
- Only trained staff who need the information can access it
- Your information is kept secure
- You can ask to see the information we hold about you
- You can ask us to correct or update your details
- You can ask how your information is being used
More detail is available in our Privacy Notice
Your choice
Sharing information with us is your choice.
- You can choose not to answer certain questions
- You can change your information at any time
- You will still receive our services if you decide not to share some details
We encourage tenants to share information because it helps us improve services — but the choice is always yours.
Tenancy Types
As a council tenant, you will have one of two types of tenancy:
Introductory tenancy
Typically a 12-month trial period, though in certain circumstances this trial period can be extended by a further 6 months to 18 months. This is called an extended introductory tenancy.
Secure tenancy
Typically granted to new council tenants who have successfully completed their introductory tenancy with either a council or housing association.
Find out more about tenancy types on the gov.uk website.
Your rights
You can live in your home without interference from us for the length of your tenancy as long as you (and your friends, relatives and any other person living in or visiting your home) follow the conditions of your tenancy agreement
An exception to the above is if our employees, contractors, or subcontractors need to come into your home as a condition of your tenancy agreement, to ensure you are complying with the terms of this agreement, or to adhere to our health and safety regulations as your landlord.
You have a right to information from us about your tenancy and about our repairing obligations, our policies and procedures on tenant consultation, housing allocation, rehousing, mutual exchanges, tenancy transfers and our performance as a landlord.
If you pass away while you are a secure tenant, your tenancy can pass to your spouse or civil partner, as long as they occupy the property as their only or principal home at the time of your death.
If you are a secure tenant you have the right to take in a lodger as long as the property does not become overcrowded and you must notify all the relevant authorities including the council that administer any benefits you are claiming.
You cannot be evicted without obtaining a court order – which can be obtained for legal reasons such as rent arrears or antisocial behaviour. You will be given notice in writing explaining why.
If there is a disagreement about the conditions of your tenancy which we cannot sort out with you, the court has the power to make the final decision.
You have the legal right to have certain types of repairs, known as qualifying repairs, carried out in specific timescales.
Our responsibilities to you
We will keep the structure and exterior of your home in repair and keep essential installations for the supply of water, gas, electricity, sanitation and heating in repair and proper order.
We will comply with the UK GDPR and Data Protection Act 2018 and the General Data Protection Regulation when dealing with personal data and protect any information we hold about you from accidental or unlawful disclosure.
We must notify you of any changes to your Tenancy Agreement, ask for your comments and give you at least four weeks’ notice under sections 102 and 103 of the Housing Act 1985.
We have the right, upon giving you 24 hours’ written notice, to come into your home at all reasonable times to inspect it or to carry out work in your home or an attached property.
We will have properly served on you, any notice relating to your tenancy if we:
give it to you personally
- post it to you at the tenancy address
- deliver it or leave it at the property
- give it to someone acting on your behalf
Last Updated on Tuesday, April 28, 2026