Council services affected by coronavirus

Coronavirus – Information about Council Services (Last updated: 14/07/20)

This page sets out the steps we are taking in response to the Coronavirus pandemic, including measures to help reduce the transmission of coronavirus (COVID-19) through interaction between people. You can also find the latest information on how we are providing our services.

Visiting our Offices at Worksop, Retford, Carlton Forest and Harworth

We have taken the decision to limit face-to-face contact for the majority of our services to reduce the risk of the coronavirus among the local community and our employees. We have also closed our receptions and offices to the public and are asking residents to contact us through other channels.

Documents and paperwork can be dropped off at the Council offices through our external mailboxes.

Please note – The DWP are continuing to offer a face to face service for now at Queen’s Buildings and access to the building will remain for their customers.

Enquiries can be made via the following methods

Phone

General enquiries - 01909 533 533. Please be patient as we are currently receiving a high volume of calls.

Council Tax – 01909 533 234

Benefits – 01909 533 710

Housing - Emergency and Urgent Repairs Only – 0800 590 542

Payment line – 020 7000 2215

Digital

Email us at: customer.services@bassetlaw.gov.uk

Send us a private message on Facebook: https://www.facebook.com/BassetlawDC/

Bin Collections

All of our bin collections are currently running as normal and we have contingency plans in place to ensure that your general waste (green bin) collections continue during the Coronavirus pandemic. As part of these plans we are training staff from other Council departments as refuse loaders to provide cover in the event of staff shortages. We are also revising working practices to further support social distancing measures for our refuse crews.

Residents who are self-isolating should follow the latest stay at home guidance, including the following instructions on the disposal of waste.

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

Bulky Waste Collections

We are now taking bookings again for our Bulky Waste Collection online.

Details of what we can collect, how much it costs and our online booking form are available online via: https://www.bassetlaw.gov.uk/recycling-and-waste/bulky-waste-collections/

Garden Waste Subscriptions

We are delighted to announce that we are once again able to accept new subscriptions to our Garden Waste Collection Service for the 2020 season at a reduced price of £25. This covers collections from now until the end of November.

The 2020 season began as usual at the beginning of March and we were able to maintain collections for existing customers. However, due to various challenges associated with the Coronavirus (COVD-19), we had to temporarily pause any new subscriptions.

We are now happy to accept new subscriptions and this special reduced price reflects the period when the service was unavailable to new customers.

Find out more about our garden waste service.

MOT Testing

We have suspended public MOT testing at our Carlton Forest depot so that we can prioritise the ongoing maintenance of the Council’s fleet. 

Benefits/Money Advice

Our benefits service is currently running as normal and payments will be made as usual. However we are not able to offer home visits at this time. Residents can still contact the Money Advisers on 01909 533744 who can help you to claim online or with other inquiries like referrals to the food banks.

Car Parks

Car Parking charges have been suspended for all NHS and Social Care staff until further notice. Free parking permits for key workers and volunteers. Working in partnership with Nottinghamshire County Council we have launched a free parking permit for NHS and social care workers. To apply visit Nottinghamshire County Council's website.

Shopmobility

Our Shopmobility offices in Retford and Worksop are now closed to the public. 

Markets

Retford Market is currently trading on Thursdays and Saturdays. The Council has worked with traders, retailers and partners including the emergency services and the County Council to re-open the market so that it meets the Government’s Covid Secure guidelines.

Worksop Market is currently trading on Wednesdays, Fridays and Saturdays. The Council has worked with traders, retailers and partners including the emergency services and the County Council to re-open the market so that it meets the Government’s Covid Secure guidelines.

View ourRisk Assessment Report for the reinstatement of markets in Retford and Worksop (pdf - This document may not be suitable for users with assistive technology. Request an accessible format).

Parks and Kilton Forest Golf Course

All of our parks are currently open to the public and we would like to remind visitors to stay alert and safe and, when meeting people outside of your household, stay two metres apart. Please follow the latest Government advice on visiting Public Places.

Council Play Areas

We have started to reopen our play parks across the District with Kings’ Park, Retford, The Canch, Worksop and Langold Park opening on Saturday 4 July 2020. The reopening of play areas provides children with the opportunity to exercise and learn through play, which is beneficial for development and mental health.

We have 36 separate play areas to prepare for opening and we ask the public to bear with us as we work through the cleaning and safety measures necessary for us to re- open in line with Government guidance. The remainder of Council owned play areas will reopen on Monday 6th July.

Each play area will be given a deep clean with new signage installed prior to opening and they will be re-sprayed once a week on inspection.

Kilton Forest Golf Course

Kilton Forest Golf Course is now open to visitors. Information on how to book, the measures visitors should take when visiting the clubhouse and advice for golfers while out on the course can be found in the links below.

Active Communities

The Active Communities Team provide services mainly for people who would be regarded as vulnerable and as such most of these sessions have been cancelled indefinitely. This decision has been made in discussion with group members and all participants have been informed.

The recent decision by the Football Association means that competitive football is not being played on our sports pitches and we expect similar decisions from the governing bodies for cricket and bowls in the coming days.

Information and support available to clubs and groups during the pandemic.

Leisure Centres

Our Leisure Centres at Bircotes, Retford and Worksop will be reopening from Saturday 25th July. Please make sure you follow the guidance set out by the leisure centres to keep you and the staff safe.

BPL have some useful information and guidance about returning to our leisure centres safely.

Bassetlaw Museum

Bassetlaw Museum and the Pilgrims Gallery are now closed in order to reduce non-essential social interaction.

Housing

Our Council Housing and Housing Needs Team are providing essential services with some changes in the way that we interact with our tenants and residents.

Housing Needs and Homelessness

Coping with homelessness during Coronavirus

While the Coronavirus restrictions are in place, we are continuing to tackle homelessness in a number of ways. Such as:

Housing a number of long-term rough sleepers, including those who wish to self-isolate in emergency temporary accommodation.

Providing a number of self-contained flats for individuals and couples who are homeless.

Allocating Council Housing for the most vulnerable residents including flats that will be furnished and used as emergency accommodation.

We are also carrying out health and well-being checks with all homeless and vulnerable individuals on a regular basis.

Unfortunately, there is a small but very visible group of individuals in Worksop Town Centre who have all been offered support and accommodation, but do not wish to take up this offer. Along with our homelessness partners and Nottinghamshire Police we will continue to work with this group.

If you become homeless, or know of someone who is homeless and needs help, please call our Housing Needs Team on 01909 533 533.

Toilets

Retford Toilets, Chancery Lane and Churchgate - now open

Worksop Toilets, Bridge street - now open

View our Risk Assessment Report for the opening of the public toilets in Retford and Worksop (pdf - This document may not be suitable for users with assistive technology. Request an accessible format).

Laneham Toilets - Closed.

Complaints

Due to the unprecedented and considerable impact of COVID-19, the Council must prioritise it’s resources to the services most in need.

This means that your formal complaint may not be addressed as quickly as it would normally. We apologise for any inconvenience this may cause and will do our best to address matters as quickly as we can.

If you have a complaint that requires urgent or immediate attention you should contact the Council’s Customer Services Team Tel: 01909 533533 e-mail: customer.services@bassetlaw.gov.uk

Thank you for your co-operation and understanding at this time.

Ombudsman

Ombudsman to resume taking new complaints online

The Local Government and Social Care Ombudsman will be resuming all existing casework and taking on new complaints through its website from the end of June (29th).

Ombudsman to resume taking new complaints online - Local Government and Social Care Ombudsman

The Ombudsman paused all casework which needed input from councils and care providers at the end of March, to protect their capacity to provide frontline services during the Covid-19 crisis.

Since then, the Ombudsman has been monitoring the situation and keeping in touch with stakeholders to identify the best time to restart its work.

In early May it re-opened its helpline, on reduced hours, to give general advice to the public, and more recently restarted existing investigations with those councils that indicated to the Ombudsman they had capacity to deal with complaints.

Personal Search Fees and Access

Update (03/03/20)

Our highly skilled team continue to operate our search service.

Regarding personal searches, as our offices are temporarily closed to the public until further notice, if you wish to request a Personal Search of the Land Charges Register please email your request of up to and not exceeding five searches per company per day together with the addresses and plans to land.charges@bassetlaw.gov.uk. We will try to return these searches within five working days from receipt but this time frame may be exceeded due to the volumes of searches received and the other duties the Land Charges have to deal with on a daily basis.

In order to reduce the transmission of Coronavirus and reduce the risk to the local community and our employees, the Council Offices are now closed to Personal Search customers, and Land Charges staff are in the process of transitioning to working remotely.

Personal Search customers are encouraged to now submit their search electronically to land.charges@bassetlaw.gov.uk, which should include a suitable plan identifying the land being searched. For Personal Search customers, we will supply you with the unrefined raw data result of your search, as would be the case if you conducted the search normally. Whilst we are transitioning, we ask that you bear with us, as it may take some time to get staff fully enabled.

Find out the cost of Personal Searches.

Environmental Health

Updated List of Businesses that Should remain Closed after 4th July 20

Following an announcement by the Prime Minister, the businesses listed below should remain CLOSED until any further updates are received:

On 23 June 2020, the Prime Minister announced further easements of the coronavirus (COVID-19) restrictions as part of Step Three of the government’s plan to return life to as near normal as we can.

In addition, all businesses and venues can reopen from 4 July, except for:

  1. Nightclubs
  2. Casinos
  3. Bowling alleys and Indoor skating rinks
  4. Indoor play areas including soft-play
  5. Spas
  6. Nail bars, beauty salons and tanning salons
  7. Massage, tattoo and piercing parlours
  8. Indoor fitness and dance studios, and indoor gyms and sports venues/facilities
  9. Swimming pools including water parks
  10. Exhibition or conference centres must remain closed for events such as exhibitions or conferences, other than for those who work for the business or organisation who run the venue.

These businesses must remain closed in law.

Cafes, restaurants and shops that are self-contained and can be accessed from the outside, will still be permitted to open.


 

In line with Government guidance to limit the spread of Coronavirus Environmental Health staff are limiting non-essential travel and will only be able to respond in person to the following:

Housing: Extreme disrepair in the private rented sector.

Neighbourhoods: Fly tipping of waste that could constitute a public health risk, for example food waste/putrescible material. Fly tipping of inert waste such as furniture/builders’ waste/appliances etc will not be inspected at this time.

Food Safety: Investigation into businesses breaching the Health Protection (Coronavirus Business Closure) (England) Regulations 2020 Investigation into a food poisoning outbreak.

Health and Safety: Investigation of a workplace fatality.

Pollution: Serious large-scale incidents of pollution.

All other work will be dealt with remotely via telephone and email. There will be changes to normal service delivery times and responses.

Cemeteries

Following this evening’s (18th April 2020) announcement by the Secretary of State for Local Government, Bassetlaw District Council will be reopening its cemeteries on Sunday 19th April. We know that this has been a difficult time for people who have not been able to visit loved ones graves, however, we would respectfully ask that everybody remains mindful of social distancing when visiting our cemeteries over the coming days.

Funerals

Public Health England (PHE) has issued further guidance for those managing or organising funerals during the coronavirus COVID-19 pandemic. The guidance aims to ensure that bereaved people are treated with sensitivity, dignity and respect, while protecting individuals, communities and those in the funeral industry from the risk of infection. (updated 19 April 2020)

The Government has issued updated advice for families and communities who come together following the death of a loved one at this time. While recognising the importance of these rituals and gatherings, it is strongly advised that the number of mourners are restricted to a maximum of 15 people and that safe distancing is maintained during funerals and burials. These actions are important to reduce the spread of infection, particularly to vulnerable people who are at risk of developing a severe infection. For more information please visit the guidance for communities managing a death produced by the Government.

Domestic Violence

We want to assure people locally that services are still working throughout this ever changing time and that help is still available for those in Bassetlaw who are suffering or fleeing domestic violence. Please visit our Domestic Violence page for more information.

Find out how to get help if you or someone you know is a victim of domestic abuse. 

Rail Delivery Group announced those fleeing domestic abuse during the coronavirus lockdown can apply for free train travel to refuge accommodation. Tickets can be accessed through the member services of Women’s Aid Federation of England, visit Notts Women's Aid.

Equation: reducing the risk to survivors.

Resources and helpline on child sexual abuse (CSA)

There is support available through the Lucy Faithfull Foundation, such as:

  • A confidential helpline (Stop It Now! – 0808 1000 900) for anyone who is concerned about their own behaviour or the behaviour of others – this can be accessed by any member of the public or by professionals who need advice on child sexual abuse risk whether they are concerned about the behaviour of an adult or someone under-18. There is also a secure messaging service available through https://contactus.stopitnow.org.uk/.
  • Information and advice on child sexual abuse through their website: https://www.stopitnow.org.uk/

There are also resources available specifically for children, young people, parents and carers:

  • The Child Exploitation and Online Protection Command Centre (CEOP) have just launched a campaign (#OnlineSafetyAtHome) promoting their resources on preventing all forms of online child sexual abuse; this includes resources for all age groups and for those concerned about sexting – https://www.thinkuknow.co.uk/
  • There are resources for parents on the NSPCC website about online safety and all forms of child sexual abuse: https://www.nspcc.org.uk/keeping-children-safe/online-safety/

Last Updated on Tuesday, July 14, 2020