Council services affected by coronavirus

Coronavirus – Information about Council Services (Last updated: 30/11/21)

The latest information on how we are providing our services.

Contacting Us

People are asked to contact us online or by phone wherever possible to avoid unnecessary travel and face-to-face contact.

By Phone

General enquiries - 01909 533 533. Please be patient as we are currently receiving a high volume of calls.

Council Tax – 01909 533 234

Benefits – 01909 533 710

Housing - If you want to get in touch with us about a general enquiry, speak to your Housing Officer about a tenancy issue, report a repair or speak to us about any other housing related issues, please call us on 0800 590542

Payment line0161 621 2990

For other services view our useful telephone numbers webpage. 


Email us -

Private message us on Facebook

Register for My Account online

This is a quick and easy online system putting you in control of your online accounts, wherever you are. It is a safe and flexible way to access our council services. The benefits of MyAccount are:

  • Check your council tax balance and benefit payments
  • Apply for benefits
  • Pay your council tax and rent
  • Set up a direct debit to pay your council tax
  • Track the progress of your reports and requests

Register for My Account

Businesses and Residents can also sign up to our Newsletter emails where you will be sent the most up to date information and Government guidance on Covid-19 and other Council services.

In Person

Customers do not need to make appointments to enter the Council Offices at Worksop and Retford. For more detailed enquiries it may still be necessary to make an appointment to see a relevant member of staff. From 4am on 30 November 2021, members of the public will be required to wear facemasks.

Our offices at Carlton Forest and Harworth remain closed to the public.

Procedure guidelines for visitors attending our buildings

Benefits/Money Advice

Our benefits service is currently running as normal and payments will be made as usual. However we are not able to offer home visits at this time. Residents can still contact the Money Advisers on 01909 533744 who can help you to claim online or with other inquiries like referrals to the food banks.


Our Council Housing and Housing Needs Team are providing essential services with some changes in the way that we interact with our tenants and residents.

Housing Needs and Homelessness

Coping with homelessness during Coronavirus

While the Coronavirus restrictions are in place, we are continuing to tackle homelessness in a number of ways. Such as:

Housing a number of long-term rough sleepers, including those who wish to self-isolate in emergency temporary accommodation.

Providing a number of self-contained flats for individuals and couples who are homeless.

Allocating Council Housing for the most vulnerable residents including flats that will be furnished and used as emergency accommodation.

We are also carrying out health and well-being checks with all homeless and vulnerable individuals on a regular basis.

Unfortunately, there is a small but very visible group of individuals in Worksop Town Centre who have all been offered support and accommodation, but do not wish to take up this offer. Along with our homelessness partners and Nottinghamshire Police we will continue to work with this group.

If you become homeless, or know of someone who is homeless and needs help, please call our Housing Needs Team on 01909 533 533.

Personal Search Fees and Access

The council is remaining open for access to Personal Searches during the hours of 10am to 2pm and therefore, you will still need to book appointments (1 hour maximum per company) with Customer Services on 01909 533533 to carry out your own personal search information.  Please ensure that you wear face masks on entering the building and continue to clean the equipment with the sanitisers provided before and after use to protect yourself and others. There are also sanitising units in the foyer on your entrance which must be used on your arrival.

Please refrain from entering the building if you have any COVID-19 symptoms.

Alternatively you can submit a request to  for Con29 information and submit an LLC1 to  at a cost of £26.00 if you do not wish to personally visit the council offices to carry out the work yourself.

Find out the cost of Personal Searches

Domestic Violence

We want to assure people locally that services are still working throughout this ever changing time and that help is still available for those in Bassetlaw who are suffering or fleeing domestic violence. Please visit our Domestic Violence page for more information.

Find out how to get help if you or someone you know is a victim of domestic abuse. 

Rail Delivery Group announced those fleeing domestic abuse during the coronavirus lockdown can apply for free train travel to refuge accommodation. Tickets can be accessed through the member services of Women’s Aid Federation of England, visit Notts Women's Aid.

Equation: reducing the risk to survivors.

Resources and helpline on child sexual abuse (CSA)

There is support available through the Lucy Faithfull Foundation, such as:

  • A confidential helpline (Stop It Now! – 0808 1000 900) for anyone who is concerned about their own behaviour or the behaviour of others – this can be accessed by any member of the public or by professionals who need advice on child sexual abuse risk whether they are concerned about the behaviour of an adult or someone under-18. There is also a secure messaging service available.
  • Information and advice on child sexual abuse through their website.

There are also resources available specifically for children, young people, parents and carers:

  • The Child Exploitation and Online Protection Command Centre (CEOP) have just launched a campaign (#OnlineSafetyAtHome) promoting their resources on preventing all forms of online child sexual abuse; this includes resources for all age groups and for those concerned about sexting.
  • There are resources for parents on the NSPCC website about online safety and all forms of child sexual abuse.

Last Updated on Tuesday, November 30, 2021