Council services affected by coronavirus

Coronavirus – Information about Council Services (Last updated: 01/04/20)

This page sets out the steps we are taking in response to the Coronavirus pandemic, including measures to help reduce the transmission of coronavirus (COVID-19) through interaction between people. You can also find the latest information on how we are providing our services.

Visiting our Offices at Worksop, Retford, Carlton Forest and Harworth

We have taken the decision to limit face-to-face contact for the majority of our services to reduce the risk of the coronavirus among the local community and our employees. We have also closed our receptions and offices to the public and are asking residents to contact us through other channels.

Documents and paperwork can be dropped off at the Council offices through our external mailboxes.

Please note – The DWP are continuing to offer a face to face service for now at Queen’s Buildings and access to the building will remain for their customers.

Enquiries can be made via the following methods

Phone

General enquiries - 01909 533 533. Please be patient as we are currently receiving a high volume of calls.

Council Tax – 01909 533 234

Benefits – 01909 533 710

Housing – 0800 590 542

Payment line – 020 7000 2215

Digital

Email us at: customer.services@bassetlaw.gov.uk

Send us a private message on Facebook: https://www.facebook.com/BassetlawDC/

Bin Collections

All of our bin collections are currently running as normal and we have contingency plans in place to ensure that your general waste (green bin) collections continue during the Coronavirus pandemic. As part of these plans we are training staff from other Council departments as refuse loaders to provide cover in the event of staff shortages. We are also revising working practices to further support social distancing measures for our refuse crews.

We have suspended our online missed bin reporting. If your bin has been missed, please leave your bin out until it has been emptied. Please contact us on 01909 534501 if you have any further queries.

Residents who are self-isolating should follow the latest stay at home guidance, including the following instructions on the disposal of waste.

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

Bulky Waste Collections

We will no longer be offering a bulky waste collection service until further notice. This is to minimise non-essential contact and to free up resources to ensure residual and recycling waste collections can run as normal. If you have a booking during this time, we'll be in touch to offer you a refund or to re-arrange your appointment.

MOT Testing

We have suspended public MOT testing at our Carlton Forest depot so that we can prioritise the ongoing maintenance of the Council’s fleet. 

Benefits/Money Advice

Our benefits service is currently running as normal and payments will be made as usual. However we are not able to offer home visits at this time. Residents can still contact the Money Advisers on 01909 533744 who can help you to claim online or with other inquiries like referrals to the food banks.

Car Parks

Car Parking charges have been suspended for all NHS and Social Care staff until further notice.

Shopmobility

Our Shopmobility offices in Retford and Worksop are now closed to the public. 

Markets

Markets are now closed until further notice.

Parks and Kilton Forest Golf Course

Langold Country Park - In line with the actions taken by national organisations over the weekend, we are shutting the gates to the Car Parks at Langold Country Park from this evening until further notice. There were substantial visitor numbers over the weekend and we would urge everybody to follow Government advice and observe social distancing measures

Kilton Forest Golf Course and Council Play Areas

We have taken the difficult decision to close Kilton Forest Golf Course and our fenced play areas across the district in order to support the Government’s call for more robust social distancing. Although these facilities are outdoors, the Government advice states that “If you meet others when you are outdoors, ensure that you stay at least 2 meters away.”

We understand that this may be disappointing to many people, however the very nature of our fenced play areas means that is very unlikely that children and adults can maintain a safe distance between each other. Following recent high visitor numbers to the Golf Course, it has become apparent that we can longer ensure that users abide by the Government’s Social Distancing guidance. We have made this decision to protect the public and help limit the spread of Coronavirus.

Follow the Government's advice on social distancing measures to reduce the transmission of coronavirus (COVID-19).

Active Communities

The Active Communities Team provide services mainly for people who would be regarded as vulnerable and as such most of these sessions have been cancelled indefinitely. This decision has been made in discussion with group members and all participants have been informed.

The recent decision by the Football Association means that competitive football is not being played on our sports pitches and we expect similar decisions from the governing bodies for cricket and bowls in the coming days.

Leisure Centres

All our Leisure Centres at Bircotes, Worksop and Retford and Kilton Forest Golf Course are closed until further notice to support the Government's call for social distancing.

Bassetlaw Museum

Bassetlaw Museum and the Pilgrims Gallery are now closed in order to reduce non-essential social interaction.

Housing

Our Housing and Housing Needs Team are providing essential services with some changes in the way that we interact with our tenants and residents.

If you or a member of your household are displaying symptoms of Coronavirus and have chosen to self-isolate, please tell us.

For Housing related enquiries, please call 0800 590 542.

Repairs – We are only carrying out Emergency and Urgent repairs subject to screening questions. Please tell us if you are self-isolating. You can also Report a Repair online.

Emergency Repairs include – Where a situation poses a danger to either the occupants or public, or if left unattended could cause serious damage to the building.

Urgent repairs include – Where there is a risk to health and safety, but no immediate danger to the occupants, public or property, in addition to works that need to be carried out quickly in order to overcome serious inconvenience and damage to the property.

Any planned repairs that are currently taking place will be completed. So that we can prioritise Emergency and Urgent Repairs, we will not be carrying out any new planned repairs until further notice.

Gas Repairs – Our gas contractor Sure Maintenance is still attending planned services and emergency repairs, subject to screening questions.

For gas related repairs, please call Sure Maintenance direct on 0800 083 3743.

Wardens and Independent Living Centres – In order to protect vulnerable and older adults we have replaced our daily physical visits with phone calls. A number of wardens will continue to be based at our Independent Living Centres in order to conduct essential health, safety and well-being checks.

Lifeline - Due to staff resources and so that we can prioritise emergency calls, we are only able to carry out new Lifeline installations for residents who have no family or relatives living in the immediate area.

Housing Officers – Our Housing Officers are available to contact via phone and email. Please call 0800 590 542 or email customer.services@bassetlaw.gov.uk.

Gas Servicing and Safety Certificates – These appointments are continuing as planned through our contractor Sure Maintenance subject to screening questions. If you were due to have a gas service or safety visit and have chosen to self-isolate, please contact us and this will be arranged for you as soon as your isolation period has ended or you are feeling well again.

Allocations - We are continuing to advertise and register applications for new properties via our website (homefinder link). Unfortunately we are unable to conduct viewings following the latest Government instructions. If your bid is successful, we will contact you via phone or email to offer you the property.

Electrical Testing – our contractors will not be carrying out any electrical testing until further notice.

Housing Needs and Homelessness – These essential services continue to operate and all enquiries can be made by phone.  If you are homeless, sleeping rough or living in shared accommodation and need to self-isolate, please contact us. For Housing Needs and Homelessness enquiries please call 01909 533 533.

Caretaking Teams – Our Caretaking Teams will continue to be out in our communities.

Community Centres - In line with the guidance on social distancing and limiting unnecessary social contact all our Community Centres will be closed from Monday 23rd March.

Garden Waste Subscriptions

We are no longer taking NEW subscriptions for our garden waste collection service. This is due to the latest Government instructions.

Toilets

Retford Toilets - Closed until further notice.

Laneham Toilets - Closed until further notice.

Complaints

Due to the unprecedented and considerable impact of COVID-19, the Council must prioritise it’s resources to the services most in need.

This means that your formal complaint may not be addressed as quickly as it would normally. We apologise for any inconvenience this may cause and will do our best to address matters as quickly as we can.

If you have a complaint that requires urgent or immediate attention you should contact the Council’s Customer Services Team Tel: 01909 533533 e-mail: customer.services@bassetlaw.gov.uk

Thank you for your co-operation and understanding at this time.

Ombudsman

In line with government guidance, the Local Government and Social Care Ombudsman is not currently accepting new complaints. They will accept complaints again when the situation improves and government guidance changes. You can find the most up-to-date information at www.lgo.org.uk or by listening to the recorded message on 0300 061 0614.

Personal Search Fees and Access

In order to reduce the transmission of Coronavirus and reduce the risk to the local community and our employees, the Council Offices are now closed to Personal Search customers, and Land Charges staff are in the process of transitioning to working remotely.

Personal Search customers are encouraged to now submit their search electronically to land.charges@bassetlaw.gov.uk, which should include a suitable plan identifying the land being searched. For Personal Search customers, we will supply you with the unrefined raw data result of your search, as would be the case if you conducted the search normally. Whilst we are transitioning, we ask that you bear with us, as it may take some time to get staff fully enabled. Further information can be found on our website or by calling 01909 533533 however please be patient as we are currently receiving a high volume of calls. 

Find out the cost of Personal Searches.

Environmental Health

In line with Government guidance to limit the spread of Coronavirus Environmental Health staff are limiting non-essential travel and will only be able to respond in person to the following:

Housing: Extreme disrepair in the private rented sector.

Neighbourhoods: Fly tipping of waste that could constitute a public health risk, for example food waste/putrescible material. Fly tipping of inert waste such as furniture/builders’ waste/appliances etc will not be inspected at this time.

Food Safety: Investigation into businesses breaching the Health Protection (Coronavirus Business Closure) (England) Regulations 2020 Investigation into a food poisoning outbreak.

Health and Safety: Investigation of a workplace fatality.

Pollution: Serious large-scale incidents of pollution.

All other work will be dealt with remotely via telephone and email. There will be changes to normal service delivery times and responses.

Cemeteries

Bassetlaw District Council’s cemeteries are now closed to the public, except for funerals or burials. This follows a directive from the Local Government Association and associated Health Protection (Coronavirus, Restrictions) Regulations 2020 which came in to force on the 26 March and apply to any person who is responsible for a crematorium or burial ground including local authorities and private providers.

Funerals

The Government has issued updated advice for families and communities who come together following the death of a loved one at this time. While recognising the importance of these rituals and gatherings, it is strongly advised that the number of mourners are restricted to a maximum of 12 people and that safe distancing is maintained during funerals and burials. These actions are important to reduce the spread of infection, particularly to vulnerable people who are at risk of developing a severe infection. For more information please visit the guidance for communities managing a death produced by the Government.


Last Updated on Wednesday, April 01, 2020