Council services affected by coronavirus

Coronavirus – Information about Council Services (Last updated: 02/12/20)

This page sets out the steps we are taking in response to the Coronavirus pandemic, including measures to help reduce the transmission of coronavirus (COVID-19) through interaction between people. You can also find the latest information on how we are providing our services.

Contacting Us

People are asked to contact us online or by phone wherever possible to avoid unnecessary travel and face-to-face contact.

By Phone

General enquiries - 01909 533 533. Please be patient as we are currently receiving a high volume of calls.

Council Tax – 01909 533 234

Benefits – 01909 533 710

Housing - If you want to get in touch with us about a general enquiry, speak to your Housing Officer about a tenancy issue, report a repair or speak to us about any other housing related issues, please call us on 0800 590542

Payment line – 020 7000 2215

For other services view our useful telephone numbers webpage. 

Digital

Email us - customer.services@bassetlaw.gov.uk

Private message us on Facebook

Register for My Account online

This is a quick and easy online system putting you in control of your online accounts, wherever you are. It is a safe and flexible way to access our council services. The benefits of MyAccount are:

  • Check your council tax balance and benefit payments
  • Apply for benefits
  • Pay your council tax and rent
  • Set up a direct debit to pay your council tax
  • Track the progress of your reports and requests

Register for My Account

Businesses and Residents can also sign up to our Newsletter emails where you will be sent the most up to date information and Government guidance on Covid-19 and other Council services.

In Person

To reduce face to face contact Bassetlaw District Council is offering appointments for a select number of services only at Queen’s Buildings in Worksop and the One-Stop-Shop in Retford. This is on an appointment only basis, which must be booked in advance.  

Residents can still access the majority of Council services via the website and over the phone, but customers can now request a face-to-face appointment in a Covid Secure environment for the following services:

  • Benefits and Money advice
  • Housing Needs and Homelessness
  • New Council Housing Tenancy Sign-ups
  • Housing and Rent Officer Surgeries
  • Fraud Investigation Interviews
  • Personal Searches

You can book an appointment Monday to Friday between the hours of 9.30 am to 12.30 pm and 1.30 pm to 3.30 pm by calling 01909 533 533 and asking for the service you require. Residents who attend any Council buildings without an appointment will not be admitted.

Our offices at Carlton Forest and Harworth remain closed to the public.

Procedure guidelines for visitors attending our buildings

Bin Collections

We have contingency plans in place to ensure that your general waste (green bin) collections continue during the Coronavirus pandemic. As part of these plans we are training staff from other Council departments as refuse loaders to provide cover in the event of staff shortages. We are also revising working practices to further support social distancing measures for our refuse crews.

Residents who are self-isolating should follow the latest stay at home guidance, including the following instructions on the disposal of waste.

Personal waste (such as used tissues) and disposable cleaning cloths can be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.

Other household waste can be disposed of as normal.

Bulky Waste Collections

We are now taking bookings again for our Bulky Waste Collection online.

Details of what we can collect, how much it costs and our online booking form are available online.

Garden Waste Subscriptions

Thank you to all our residents who have subscribed to our Garden Waste service and are helping to recycle more of your waste. Subscriptions for our 2021 season are now open. 

Find out more about our garden waste service.

Benefits/Money Advice

Our benefits service is currently running as normal and payments will be made as usual. However we are not able to offer home visits at this time. Residents can still contact the Money Advisers on 01909 533744 who can help you to claim online or with other inquiries like referrals to the food banks.

Car Parks

Car Parking charges have been suspended for all NHS and Social Care staff until further notice. Free parking permits for key workers and volunteers. Working in partnership with Nottinghamshire County Council we have launched a free parking permit for NHS and social care workers. To apply visit Nottinghamshire County Council's website.

Shopmobility

Our Shopmobility offices in Retford and Worksop are now open.

Markets

Retford Market is currently trading on Thursdays and Saturdays. The Council has worked with traders, retailers and partners including the emergency services and the County Council to re-open the market so that it meets the Government’s Covid Secure guidelines.

Worksop Market is currently trading on Wednesdays, Fridays and Saturdays. The Council has worked with traders, retailers and partners including the emergency services and the County Council to re-open the market so that it meets the Government’s Covid Secure guidelines.

View our Risk Assessment Report for the reinstatement of markets in Retford and Worksop (pdf - This document may not be suitable for users with assistive technology. Request an accessible format).

Parks and Kilton Forest Golf Course

Parks

All of our parks are currently open to the public and we would like to remind visitors to stay alert and safe and, when meeting people outside of your household, stay two metres apart. Please follow the latest Government advice on visiting Public Places.

Council Play Areas

All the Council’s 36 play areas are open for public use in line with Government guidance.

Each play area is inspected on a weekly basis and given a deep clean.

Allotments

All our allotment sites remain open to allow tenants to access their plots and provides a great way to exercise and obtaining additional food sources.  All tenants must follow the strict social distancing measures and are reminded to take adequate measures in relation to hand washing and sanitising.

Do not attend the plot if you have coronavirus symptoms or a family member is self-isolating.

Kilton Forest Golf Course

Kilton Forest Golf Course - has now reopened.

Active Communities

The Active Communities Team provide services mainly for people who would be regarded as vulnerable and as such most of these sessions have been cancelled indefinitely. This decision has been made in discussion with group members and all participants have been informed.

The recent decision by the Football Association means that competitive football is not being played on our sports pitches and we expect similar decisions from the governing bodies for cricket and bowls in the coming days.

Information and support available to clubs and groups during the pandemic.

Leisure Centres

Our Leisure Centres at Bircotes, Retford and Worksop are open. Gyms and sports facilities will be open for individual exercise and exercise in single households or support bubbles only. Indoor group activities and exercise classes should not take place. Please visit Barnsley Premier Leisure (BPL) for more information.

Bassetlaw Museum

Bassetlaw Museum and the Pilgrims Gallery are now closed.

Housing

Our Council Housing (updated 29/10/20) and Housing Needs Team are providing essential services with some changes in the way that we interact with our tenants and residents.

Housing Needs and Homelessness

Coping with homelessness during Coronavirus

While the Coronavirus restrictions are in place, we are continuing to tackle homelessness in a number of ways. Such as:

Housing a number of long-term rough sleepers, including those who wish to self-isolate in emergency temporary accommodation.

Providing a number of self-contained flats for individuals and couples who are homeless.

Allocating Council Housing for the most vulnerable residents including flats that will be furnished and used as emergency accommodation.

We are also carrying out health and well-being checks with all homeless and vulnerable individuals on a regular basis.

Unfortunately, there is a small but very visible group of individuals in Worksop Town Centre who have all been offered support and accommodation, but do not wish to take up this offer. Along with our homelessness partners and Nottinghamshire Police we will continue to work with this group.

If you become homeless, or know of someone who is homeless and needs help, please call our Housing Needs Team on 01909 533 533.

Toilets

Retford Toilets, Chancery Lane and Churchgate - open

Worksop Toilets, Bridge street - open

View our Risk Assessment Report for the opening of the public toilets in Retford and Worksop (pdf - This document may not be suitable for users with assistive technology. Request an accessible format).

Laneham Toilets - Closed.

Personal Search Fees and Access

The council is remaining open for access to Personal Searches during the hours of 10am to 2pm and therefore, you will still need to book appointments (1 hour maximum per company) with Customer Services on 01909 533533 to carry out your own personal search information.  Please ensure that you wear face masks on entering the building and continue to clean the equipment with the sanitisers provided before and after use to protect yourself and others. There are also sanitising units in the foyer on your entrance which must be used on your arrival.

Please refrain from entering the building if you have any COVID-19 symptoms.

Alternatively you can submit a request to foirequests@bassetlaw.gov.uk  for Con29 information and submit an LLC1 to land.charges@bassetlaw.gov.uk  at a cost of £26.00 if you do not wish to personally visit the council offices to carry out the work yourself.

Find out the cost of Personal Searches

Environmental Health

In line with Government guidance to limit the spread of Coronavirus Environmental Health staff are limiting non-essential travel and will only be able to respond in person to the following:

Housing: Extreme disrepair in the private rented sector.

Neighbourhoods: Fly tipping of waste that could constitute a public health risk, for example food waste/putrescible material. Fly tipping of inert waste such as furniture/builders’ waste/appliances etc will not be inspected at this time.

Food Safety: Investigation into businesses breaching the Health Protection (Coronavirus Business Closure) (England) Regulations 2020 Investigation into a food poisoning outbreak.

Health and Safety: Investigation of a workplace fatality.

Pollution: Serious large-scale incidents of pollution.

All other work will be dealt with remotely via telephone and email. There will be changes to normal service delivery times and responses.

Cemeteries

All of our cemeteries remain open to allow people to visit loved ones graves, however, we would respectfully ask that everybody remains mindful of social distancing when visiting our cemeteries.

Funerals

A maximum of 30 people can attend a graveside burial with a maximum of up to 15 for interment of ashes. It is advised that only close friends and family attend. Social distancing should be maintained between people who do not live together or share a support bubble Those actions are important to reduce the spread of infection, particularly to vulnerable people who are at risk of developing a severe infection.

Domestic Violence

We want to assure people locally that services are still working throughout this ever changing time and that help is still available for those in Bassetlaw who are suffering or fleeing domestic violence. Please visit our Domestic Violence page for more information.

Find out how to get help if you or someone you know is a victim of domestic abuse. 

Rail Delivery Group announced those fleeing domestic abuse during the coronavirus lockdown can apply for free train travel to refuge accommodation. Tickets can be accessed through the member services of Women’s Aid Federation of England, visit Notts Women's Aid.

Equation: reducing the risk to survivors.

Resources and helpline on child sexual abuse (CSA)

There is support available through the Lucy Faithfull Foundation, such as:

  • A confidential helpline (Stop It Now! – 0808 1000 900) for anyone who is concerned about their own behaviour or the behaviour of others – this can be accessed by any member of the public or by professionals who need advice on child sexual abuse risk whether they are concerned about the behaviour of an adult or someone under-18. There is also a secure messaging service available.
  • Information and advice on child sexual abuse through their website.

There are also resources available specifically for children, young people, parents and carers:

  • The Child Exploitation and Online Protection Command Centre (CEOP) have just launched a campaign (#OnlineSafetyAtHome) promoting their resources on preventing all forms of online child sexual abuse; this includes resources for all age groups and for those concerned about sexting.
  • There are resources for parents on the NSPCC website about online safety and all forms of child sexual abuse.

Last Updated on Wednesday, December 2, 2020