Planning Complaints, Comments or Compliments
Complaints
The official complaints procedure is in place to address any
concerns where Bassetlaw District Council has:
- Failed to undertake our duties correctly
- Carried out our duties insufficiently or
unprofessionally
- Failed to follow proper protocol in our dealings
with you
You may wish to make an official complaint if you feel:
- you have received poor quality services
- you have been given the wrong information
- a service has not been delivered on time
- or if you have a complaint about a member of
staff
However, the complaints process is not the correct way to
consider the ‘merits’ of a decision on a particular Planning
Application.
Whilst you may not be satisfied with the outcome of the
application this does not mean that the Council has dealt with the
application incorrectly. Separate formal processes exist to
challenge planning decisions, either through the appeals process as
an applicant or if you are a third party objector you have the
opportunity to challenge the Council’s decision by way of a
Judicial Review in the High Court.
As a result it is important when submitting a complaint that you
set out your grounds for complaint. The Council will only deal with
your concerns through the formal complaints
procedures where you have provided evidence that it has not
followed the correct procedures or that you have not been dealt
with appropriately.
Formal Complaints process
If you feel we have failed to follow the planning process in an
appropriate manner please contact the Council’s
Complaints and Consultation Officer.
Comments
You may also wish to make an initial request for service.
For example you may contact us to let us know about a matter that
requires attention, such as site notice being removed. This will be
treated as an initial service request rather than a
complaint. You may also wish to make a comment about the
services we provide, such as:
- A suggestion on how we can improve what we do
- A requests for an explanation of Council
Policy/information
Compliments
If you are pleased with the way we have done something, please
let us know. This way of working can be copied and used elsewhere
across the council.
Who to contact
In the first instance you should contact the
Manager who has responsibility for the area that you wish to
discuss. Their contact details are as follows;
Development Control – Lionel Deakin
Tel: 01909 533228
Email: lionel.deakin@bassetlaw.gov.uk
Building Control – Bob Whatley
Tel: 01909 533130
Email: bob.whatley@bassetlaw.gov.uk
Planning Policy and Conservation – Richard
Schofield
Tel: 01909 533493
Email: richard.schofield@bassetlaw.gov.uk
Administrative and Planning Customer
Services – Lisa Taylor
Tel: 01909 533418
Email: lisa.taylor@bassetlaw.gov.uk
You may also contact us in the following
ways:
Write to: Planning Services,
Bassetlaw District Council, Queen’s Buildings, Potter Street,
Worksop, Notts, S80 2AH.
Email: planning@bassetlaw.gov.uk
Telephone: 01909 533188
Fax: 01909 533400
Additional Advice
Do you need independent planning
advice but cannot
afford a consultant?
Call Planning Aid for free advice on 0870 850
9802. Planning Aid provides free, independent and
professional town and country planning advice to people that cannot
afford a consultant. Assistance is provided via the Advice
Helpline and the Community Planning outreach programme.
Planning Aid forms part of a national charity and is run by the
Royal Town Planning Institute. For free advice call the
Helpline 0870 850 9802. For more information on the service
email emco@planningaid.rtpi.org.uk
or visit the
planning aid website.
Last Updated - 18/01/2010