Complaints Form
Putting the Customer First
Bassetlaw District Council work very hard to give
you the services you need. The best way of doing this is by
listening to you when we get things right - or wrong.
We want you to tell us if......
You think we've done something well
You think we've done something wrong
You have any comments about our services
Our Promise to you .....
We will acknowledge receipt of your comment
within 5 working days
We will answer all complaints/suggestions within
15 working days
We will use plain language
We will give you a contact name and telephone
number
We will.....
Listen to you
Put things right if they go wrong
Take action as soon as possible at any stage
Keep you informed
Improve our services to meet with your needs
What happens if I'm not happy with the response to my complaint
at stage 1?
We will arrange for the matter to
be reviewed under the next stage, (stage 2) of the complaints
procedure by the Chief Executive of the Council.
Local Government
Ombudsman
If after receiving a response from the Chief Executive (stage
2), you are still not satisfied, you may send your complaint to the
Local Government Ombudsman. Further information on how to do
this will be provided in your stage 2 response.
The address for the Local Government Ombudsman
is:
The Ombudsman
Beverley House
17 Shipton Road
York YO30 5FZ
Phone: 01904 380200
Fax: 01904 380269
You can download a Local Government Ombudsman
complaint form by visiting the Local Government Ombudsman
website.
Last Updated - 08/03/2010