Support Services

Service Performance Plan 2010/2011

Service Vision

Support Services Mission is

“To help improve the operational efficiency and effectiveness of the Council and the services it provides to the public and communities of Bassetlaw.”

Our aim is:

“ensure provision of the right services, on time, and to the agreed cost and standard”

We will achieve this aim through the following general objectives:

to work with our customers to fully understand their business requirements
to continuously improve and adapt our services to meet these needs
to find opportunities to increase our efficiency, effectiveness and economy.

Support Services consists of 58 staff working in five units.

Legal Unit

Responsible for:

Legal advice to the Council and its member bodies on all areas of the Council’s functions
Legal advice on constitutional, proprietary and monitoring issues
Legal advice on policy matters for all Services
Advice and representation in legal proceedings
Property transactions
Assist in initiatives against crime and disorder

Licensing Unit

Liquor licensing and late night refreshment establishments
Private Hire and Hackney Carriage driver and operator licences Licensing and registration
Enforcement
Support to Licensing Committee

More information is available on the Business Licence pages of this website.

Land Charges/GIS

Maintain a fully accurate Local Land Charges Register and to respond to enquiries
Local Land and |Property Gazetteer (LLPG)
To maintain and update the Corporate GIS System
Maps for internal use

More information is available on the Land Charges and GIS pages of this website.

Administration/Procurement

Advising and assisting on major procurement
Working with external partners to develop and share best practice and seek opportunities for joint contracts and potential efficiencies
Operational and administrative systems for the Council
Mailroom and Courier Service
Caretaking support and operation of administrative buildings and Town Halls at Worksop and Retford
Printing and Design Services for the Council

IT/Telephony

Support for key computer systems, provision of data network
Procurement and installation of new ICT system
Provision of Intranet and Internet facilities
Help Desk and PC Support
Provision of voice facilities and communications (including mobiles)
Co-ordination of Data Protection issues
Supporting ‘T’ Government (formerly E-Government) initiatives within the Council and with external partners

More information on the Services that IT provide is available on the IT Services page of this website.

The major projects and corporate areas that the Service will be progressing during 2010/11 are:

To progress the Council's work on equality and diversity
Developing the programme of consultation and engagement with young people
Ensure that the authority and its partners have a focus on Safeguarding and Child Welfare
To review the Council's main ICT Contract
Assist work on rural communities
To progress replacement of the GIS system
Seek further savings and efficiencies through procurement
Upgrade the Council's telephony
Promote the use of the Town Halls
Develop on-line maps and data