Support Services
SERVICE PERFORMANCE PLAN 2007/08
Overview Of The Service
Support Services was created as a result of the Organisational
Development review undertaken in the Council during 2006. The
Service has been formed from units that were either in the former
Customer Services or Law and Scrutiny Service.
Service Vision
Support Services Mission is
“To help improve the operational efficiency and effectiveness of
the Council and the services it provides to the public and
communities of Bassetlaw.”
Our aim is:
“ensure provision of the right services, on time, and to the
agreed cost and standard”
We will achieve this aim through the following general
objectives:
- to work with our customers to fully understand their business
requirements
- to continuously improve and adapt our services to meet these
needs
- to find opportunities to increase our efficiency, effectiveness
and economy.
Support Services consists of 58 staff working in five units.
Legal Unit
Responsible for:
- Legal advice to the Council and its member bodies on all areas
of the Council’s functions
- Legal advice on constitutional, proprietary and monitoring
issues
- Legal advice on policy matters for all Services
- Advice and representation in legal proceedings
- Property transactions
- Assist in initiatives against crime and disorder
Licensing Unit
- Liquor licensing and late night refreshment establishments
- Private Hire and Hackney Carriage driver and operator licences
Licensing and registration
- Enforcement
- Support to Licensing Committee
Land Charges/GIS
- Maintain a fully accurate Local Land Charges Register and to
respond to enquiries
- Local Land and |Property Gazetteer (LLPG)
- To maintain and update the Corporate GIS System
- Maps for internal use
Administration/Procurement
- Advising and assisting on major procurement
- Working with external partners to develop and share best
practice and seek opportunities for joint contracts and potential
efficiencies
- Operational and administrative systems for the Council
- Mailroom and Courier Service
- Caretaking support and operation of administrative buildings
and Town Halls at Worksop and Retford
- Printing and Design Services for the Council
- Refreshment Service at Queen’s Buildings
IT/Telephony
- Support for key computer systems, provision of data
network
- Procurement and installation of new ICT system
- Provision of Intranet and Internet facilities
- Help Desk and PC Support
- Provision of voice facilities and communications (including
mobiles)
- Co-ordination of Data Protection issues
- Supporting ‘T’ Government (formerly E-Government) initiatives
within the Council and with external partners
More information on the Services that IT provide is available on
the IT Services page of this website.
Service Objectives
The major projects and areas of work to be undertaken within
Support Services during 2007/08 that contribute to the Council’s
key priorities are as follows:
- Develop a Young People’s Strategy
- Support the North East Bassetlaw Forum and its link with the
implementation of Safer Neighbourhoods
- Develop further ‘Help Points’
- Progress the Rural Excellence Scheme
- Parish Charter
- Implement the requirements of the Gambling Act
- Utilise GIS to support work on Environmental ‘crime’
- Work with LSP Transport and Accessibility Group to promote use
of public and community transport
- Implement Server Virtualisation within IT, to reduce power
use
- Efficient and Effective (cross
cutting)
- Redraft the Council’s Constitution
- Produce ICT Strategy
- Complete IT Disaster Recovery procedures
- Launch new Website
- Plan to develop GIS within the Council
- Implement plans to respond to the introduction of Home
Information Packs and promote use of Land Charges
- Introduce Centralised Purchasing
- Introduce document scanning
- Review Costs of telephony
- Implement Business Process Mapping
- Link with the Government CONNECT programme
- Pilot joint work on Telephone Contact with the County
Council
- Market the refurbished Town Halls
- Implement Server Virtualisation to reduce power demands