Complaints, Compliments and Suggestions
Putting the Customer First
You can read our Complaints, Compliments and
Suggestions Policy.
Bassetlaw District Council work very hard to give
you the services you need. The best way of doing this is by
listening to you when we get things right - or wrong.
Exceptions to our Complaints Procedure
- If you want to tell us about litter, fly-tipping, street
cleaning, refuse collection, or the condition of an open/green
space including trees/grass verges and you
haven't told us about this before, this is
a request for service and you
should contact the following:
- To complain about a Councillor please see the information given
on our Local
Councillors page of this website.
- If your complaint is about street lighting, pavements or road
issues, Nottinghamshire County Council are responsible for these
areas, please visit their
Report a Road Problem page of their website for further
information.
Complaints relating to Freedom of Information Requests
If you are dissatisfied with the response that you have received
to a Freedom of Information Request you are entitled to request an
internal review of the matter within the Council's complaints
procedure.
The matter will be addressed by the Council's Legal Services
Team who will provide a response within 15 working days of receipt
of the complaint. Should you remain dissatisfied with the internal
review you have the further right to complain to the Information
Commissioner at www.informationcommissioner.gov.uk or
by writing to Information Commissioner, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.
Tel: 06125 545745
E-mail: mail@ico.gsi.gov.uk
We want you to tell us if......
You think we've done something well
You think we've done something wrong
You have any comments about our services
How to go about it...
We have made it easy for you to have your say. You
can:-
Complaints and Consultation Officer
Bassetlaw District Council
Queen's Buildings
Potter Street
Worksop
Notts S80 2AH
For your convenience, we have a 24 hour answer phone
service available 01909 533473.
A1 Housing Tenants
If you are an A1 Housing tenant and wish to make a complaint,
compliment or suggestion about your property, please contact the A1
Housing Customer Services Team.
A1 Housing Bassetlaw Ltd
Carlton Forest House
Hundred Acre Lane
Worksop
Notts S81 0TS
Translation
If you require translation or interpretation of any of our
services then please contact 01909 533473.
Our Promise to you .....
We will acknowledge receipt of your comment
within 5 working days
We will answer all complaints/suggestions within
15 working days
We will use plain language
We will give you a contact name and telephone
number
We will.....
Listen to you
Put things right if they go wrong
Take action as soon as possible at any stage
Keep you informed
Improve our services to meet with your needs
What happens if I'm not happy with the response to my complaint
at stage 1?
We will arrange for the matter to
be reviewed under the next stage, (stage 2) of the complaints
procedure by the Chief Executive of the Council.
Local Government Ombudsman
If after receiving a response from the Chief Executive (stage
2), you are still not satisfied, you may send your complaint to the
Local Government Ombudsman. Further information on how to do
this will be provided in your stage 2 response.
The address for the Local Government Ombudsman
is:
Local Government Ombudsman
PO Box 4471
Coventry
CV4 OEH
Telephone the LGO advice team on 0845 602 1983 or 024 7682 1960
or e-mail: advice@lgo.org.uk
You can download a Local Government Ombudsman
complaint form by visiting the Local Government Ombudsman
website.
Last Updated - 29/04/2010