Complaints, Compliments and Suggestions
Putting the Customer First
Bassetlaw District Council work very hard to give
you the services you need. The best way of doing this is by
listening to you when we get things right - or wrong.
We want you to tell us if......
You think we've done something well
You think we've done something wrong
You have any comments about our services
How to go about it...
We have made it easy for you to have your say. You
can:-
Sarah Carter
Bassetlaw District Council
Queen's Buildings
Potter Street
Worksop
Notts S80 2AH
For your convenience, Sarah Carter has a 24 hour answer
phone service available 01909 533473.
A1 Housing Tenants
If you are an A1 Housing tenant and wish to make a complaint,
compliment or suggestion, please contact the A1 Housing Customer
Services Team.
A1 Housing Bassetlaw Ltd
Carlton Forest House
Hundred Acre Lane
Worksop
Notts S81 0TS
Our Promise to you .....
We will acknowledge receipt of your comment
within 5 working days
We will answer all complaints/suggestions within
15 working days
We will use plain language
We will give you a contact name and telephone
number
We will.....
Listen to you
Put things right if they go wrong
Take action as soon as possible at any stage
Keep you informed
Improve our services to meet with your needs
What happens if I'm not happy with the response to my complaint
at stage 1?
We will arrange for the matter to be investigated
under the next stage, (stage 2) of the complaints procedure by the
Chief Executive of the Council.
Local Government
Ombudsman
If after receiving a response from the Chief Executive (stage
2), you are still not satisfied, you may send your complaint to the
Local Government Ombudsman. Further information on how to do
this will be provided in your stage 2 response.
The address for the Local Government Ombudsman
is:
Local Government Ombudsman
PO Box 4471
Coventry
CV4 OEH
Telephone the LGO advice team on 0845 602 1983 or 024 7682 1960
or e-mail: advice@lgo.org.uk
You can download a Local Government Ombudsman
complaint form by visiting the Local Government Ombudsman
website.
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