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Customer Services

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In This Section

 

• Help Points
• Mobile Unit
• Customer standards
• Concessionary Travel
• Tourist Information Centres
• Contact us
• Surgeries

 

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Welcome to the Customer Services page of the Bassetlaw District Council website. The aim of this page is to give you an insight into the work of the Customer Services team and the service you can expect to receive.

 

The Customer Service Team operates from two One Stop Shops at Worksop and Retford and also the Harworth Area Office

 

The One Stop Shops offer a range of services                

and advice and are accessible to all. You can expect

an excellent service as we always endeavour to meet

high standards that are set out in our citizens charter,

and we have been awarded Charter Mark for our

excellence in Customer Service.                   

 

We work closely with other organisations to provide

you with access to a wider range of services. These organisations include A1 Housing, Nottinghamshire

County Council and the Citizens Advice Bureau.              

 

                                                                                          

Because of this partnership working you can call in to a One Stop Shop for advice on

 

Housing Benefits           Blue Badges                  Concessionary Travel              

Council Tax                  Social Services              Welfare Rights

Debt Recovery              Education                      

Housing                        Highways

 

This is just an example of some of the things you could see an advisor about. We can help you with any council enquiry.

 

However, the work of Customer Services does not stop there. There are a number of initiatives we are involved with to help making access to our services easier for the community. Customer Service staff hold drop in surgeries at different locations to make contact with the council easier. These are currently being held in Tuxford, Langold and Misterton.

 

We also have Help Points around the district and a Mobile Unit. Details of these and other useful information can be found by following the links below.

 

Thank you for taking the time to view the Customer Services pages and I hope you find the information on them useful.

 

If you have any queries or would like to contact us for any other reason then you can find our details by linking to our Contact Us page.

Quick Links

 HelpPoints                              Concessionary Travel

 

   Mobile Unit                             Surgeries 

                                                                                                                               

                                                                                                         

   Customer Standards               Tourist Information