Customer Services
In This Section
Welcome to the Customer Services page of the Bassetlaw District
Council website. The aim of this page is to give you an insight
into the work of the Customer Services team and the service you can
expect to receive.
The Customer Service Team operates from two
One Stop Shops at Worksop and Retford and also the Harworth Area
Office.
The One Stop Shops offer a range of
services and advice and are accessible to all. You can
expect an excellent service as we always endeavour to meet high
standards that are set out in our citizens charter, and we have
been awarded Charter Mark for our excellence in Customer Service.
We work closely with other organisations to
provide you with access to a wider range of services. These
organisations include A1 Housing, Nottinghamshire County Council
and the Citizens Advice Bureau.
Because of this partnership working you can
call in to a One Stop Shop for advice on
- Housing Benefits
- Blue Badges
- Concessionary Travel
- Council Tax
- Social Services
- Welfare Rights
- Debt Recovery
- Education
- Housing
- Highways
This is just an example of some of the things
you could see an advisor about. We can help you with
any council enquiry.
However, the work of Customer Services does
not stop there. There are a number of initiatives we are involved
with to help making access to our services easier for the
community. Customer Service staff hold drop in surgeries at
different locations to make contact with the council easier. These
are currently being held in Tuxford, Langold and Misterton.
We also have Help Points around the district
and a Mobile Unit. Details of these and other useful information
can be found by following the links below.
Thank you for taking the time to view the
Customer Services pages and I hope you find the information on them
useful.
If you have any queries or would like to contact us for any
other reason then you can find our details by linking to our
Contact
Customer Services page.
Last Updated - 03/11/2009