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Welcome to the Revenues, Benefits and Customer Services Pages

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BACS Success at IRRV 2006

Find out all you need to know about Council Tax, Housing and Council Tax Benefits, Business Rates, Debt advice and tackling Benefit Fraud.

You can view all of the 2008/09 Council Tax charges in Bassetlaw and check out the whole range of reductions, discounts and rebates.

You can also pay your Council Tax on-line, find out details on how to get reductions off your bill, and get information on how to pay later by Direct Debit.

Find out how to claim Housing and Council Tax Benefits, and work out how much you can get using our simple on line calculator.

You’ll be amazed at what we do in Revenues and Customer Services.

Head of Revenue Services In brief, we are one of 6 service blocks run by Bassetlaw District Council. We bill and collect around £100m annually in Council Tax and Business Rates, as well as sundry income. We also pay out around £30m in Benefits annually to people on low incomes. I manage the Revenues and Customer Services service. My name is Andrew Burton.

I have been with the Council for 16 years, matching the years at Sheffield MDC before that. I have 2 sons, and my older one Alex helped me to update this page during a placement with us for his work experience. It’s amazing how quickly youngsters grasp the wonders of the interweb and how important electronic communication is to them. No more will I make excuses for not keeping my service pages up to date!

We are quite innovative and modern in our service approach.

We also work with other councils in the interest of efficiency.

Business Rates Front Cover

Our creative Direct Debit campaigns are now shared with over 45 other local authorities and by pooling expertise, we make considerable savings. We also influence others with strategies for Direct Debit. By converting bill payers for council tax across to Direct Debit, we make savings on collection and the customer benefits by later payment and greater choice.

Council Tax DD leaflet

A new Direct Debit campaign was launched in February 2008 featuring the Creature Comfort Characters, 'Captain Cuddlepuss and Trixe'. We have been pooling our efforts with over 30 other councils, and by working together have come up with this eye-catching leaflet. You can download a copy of the Direct Debit Instruction and take a closer look.

We also work with the County Council, Fire and Police Authorities on joint Council Tax information sent with bills. It would be wasteful and inefficient if we sent separate leaflets. In 2004 we carried out customer research, which helped us to shape the quality of the joint leaflets.

The Cabinet Member for the service is Councillor Chris Wanless. He says:

“We always knew we had a good service in Revenues but its now official. The Audit Commission Inspection as part of Best Value gave us a 2 star rating (good service, promising prospects) in 2002.

The staff are experienced, very professional and helpful to bill payers, benefit claimants and, as is the case, those needing help to pay the bills.

The service is nationally recognised and respected. They have won numerous Direct Debit awards in recent years; they hold Charter Mark and were the first ever winners of Team of the Year from the Institute of Revenues, Rating and Valuation. This service does a great deal to put Bassetlaw, the Council and the community on the map.”