Information for Landlords
The Housing Benefits guide
for Landlords aims to help you if you are renting
your property or rooms out to someone who has claimed or is about
to claim Housing Benefit.
How can my tenant claim Housing Benefit?
Your tenant can claim benefit either at the
Council Offices by completing a claim form or if he is about to
claim, Income Support, Jobseekers Allowance or Incapacity Benefit,
he can claim over the phone with Jobcentre Plus by phoning 0845 600
4258.
We will need to see proof of his/her rent, as
well as proof of identity and National Insurance Number for
both the claimant and their partner (if they have one). This
includes civil partners of the same sex.
Your tenant may ask you to provide a detailed
breakdown of his/her rent if it includes other things like Council
Tax or services. Our forms also ask the tenant to give us
permission to talk to their landlord about their claim. Without
this, we will be unable to give you any information about it.
How long will a new claim take?
On average, we process new claims within 22
days of the claim form being returned. This includes the time when
we sometimes have to request further information from your tenant
or if we are waiting for confirmation of the eligible rent figure
from the rent officer service. Once all the inormation is received,
we will make a payment within fourteen days.
How will I be notified of any benefit being
paid?
You will only receive notification of the amount
of benefit to be paid and from when, if the payment itself is to be
made direct to you. If we are paying your tenant direct, you will
not receive notifications. If you are the payee, you will also be
notified of any changes to the benefit amount and if benefit ends.
This notification will include details of any overpayments that
have been made and from whom we will recover these.
The role of the Rent Service
The Rent Officer Service has a part to play in
the Housing Benefit claim in working out the maximum rent we can
pay.
The Rent Officer is an independant service based
at:
5 Victoria Court
Kent Street
Nottingham
NGI 3LZ
Telephone : (0115) 8532120
More information is available on The Rent
Service website.
From April 2008, there are changes to
legislation which replaces the Rent Allowance scheme for
certain types of tenancy to the new Local Housing
Allowance. Please see the Local
Housing Allowance page for more details about this.
The LHA-direct pages of
the Rent Service website has details about Broad Rental Market
Areas, including maps. It also has a postcode search facility and a
room calculator to help you or your tenant work out what the LHA
rate for your property is at the time the
claim starts.
How will Housing Benefit be paid?
We will pay benefit by direct credit
(BACS) directly into your bank account. Provided the tenant has
authorised us to, we will pay you direct every four weeks, in
arrears. The first payment may include any back pay due. In some
cases we can pay you without the tenant's authorisation. This would
be if you can prove that the tenant is in arrears of more than
eight weeks. There are other exceptional cases where we may also
pay the landlord direct.
If you are currently being Housing Benefits by
cheque and would like your payments to go directly into your bank
account, you can change over easily by completing a BACS form with your bank
details and sending it to:
The Benefits Unit
Queens Buildings
Potter Street
Worksop
Notts
S80 2AH.
If you would like us to send you a form, please
telephone us on 01777 713855 or 01909 533710 or 01909 533287,
or email us at customer.services@bassetlaw.gov.uk
What if I am overpaid?
Overpayments occur when your tenant has a change
of circumstances that affect the amount of Housing Benefit they are
entitled to.
The Council's first consideration in deciding
from whom to recover an overpayment is who has contributed to
the overpayment occuring and whether there has been any failure on
the part of the tenant or the landlord in notifying us of a change
in circumstances.
If the overpayment is deemed recoverable from
you, you will be notified about the method of recovery. Usually
this would be by reducing future payments made to you, even if they
are in respect of different tenants. When this happens, you must
still credit the "blameless tenant's" rent account as if their
Housing Benenfit had been paid in full.
If you have stopped getting any payments after an
overpayment has occurred, we would send an invoice to the person we
are seeking recovery from. There is a delay of one month from
the date the overpayment occurs to allow time for you to make an appeal if you do not agree with
our decision to recover an overpayment from you.