Introduction to Community Trigger

What is a Community Trigger?

The Community Trigger (CT) is introduced by the Anti-Social Behaviour Crime and Policing Act 2014. It gives victims and communities the right to request a review of their anti-social behaviour complaints and brings agencies together to take a joined up, problem solving approach to find a solution.  If a CT submission meets the defined threshold, a case review will be undertaken by the local Community Safety Partnership (CSP). Agencies will share information, review what action has been taken and decide whether additional actions are possible. 

Who can use the Community Trigger?

  • A victim of Anti-Social Behaviour (ASB) or another person acting on behalf of the victim such as a carer or family member, MP or councillor or professional person.
  • The victim could be an individual, a business or a community group.

Purpose:

  • To provide a high level multi-agency case review panel for ASB cases (once the threshold is met).
  • Provide victims and witnesses of ASB with a comprehensive action plan for how the ASB will be addressed.

What is not suitable for the Community Trigger?

  • If someone has reported ASB and been given a timescale for response, which has not expired. They will be advised to contact the agency they are working with to discuss what is happening.
  • If someone has reported ASB and received a service but they are unhappy with the conduct of a particular agency. They will be advised to submit a complaint under the agency’s complaints procedures.

What will happen?

  • If the Community Trigger threshold is met a referral will be made to Locality LMAPS meeting (Local Multi Agency Problem Solving) ensuring engagement by those agencies to whom the ASB reports have been made.
  • The LMAPS will review the case and consider how the problem could be resolved.
  • A response will be sent to the victim detailing what will happen and providing an action plan explaining how the LMAPS will attempt to resolve the ASB.
  • If a CT involves ASB that is particularly complex and challenging to address, CSPs may consider including a peer review by a neighbouring CSP as part of the process.
  • The Office of the Police and Crime Commissioner will provide a route for victims to query the decision on whether the threshold was met or the way a CT review was carried out, if they remain unhappy following the Community Safety Partnership’s response

The process for Bassetlaw, Newark & Sherwood:

  • Single point of contact (SPOC) in each district/borough for all submissions. To be agreed by each CSP, but likely to be the District Council Community Safety Manager or ASB Officer.
  • Respond to victim confirming receipt of the Community Trigger (CT) within 3 working days and outline the timescales for a full response, which will not exceed 25 working days from receipt of the CT.
  •  Initial assessment of a Community Trigger (CT) submission and risk assessment of victim to establish vulnerability, to be undertaken by District Council Community Safety Manager, Neighbourhood Inspector and relevant Social Landlord (if appropriate).
  • Decision to accept or reject a Community Trigger fed back to the victim by SPOC, with a clear explanation of the reason for the decision.
  • LMAPS reviews the CT and agrees an action plan to address the outstanding ASB issue, which is then shared with the victim via SPOC.
  • Consider a peer review of the CT response by a neighbouring CSP.
  •  Governance of the Community Trigger process will sit with the local Community Safety Partnership or other local agreed arrangement.
  • The Office of the Police and Crime Commissioner will provide a route for victims to query the decision on whether the threshold was met or the way a CT review was carried out, if they remain unhappy following the Community Safety Partnership’s response.

Please note: when initial assessment of a CT takes place, you are asked to consider the harm that is being caused to the victim/s and whether they may be vulnerable. There could be occasions when a CT does not meet the threshold, but due to the nature of the ASB and the potential for harm to be caused, dealing with the issue under the CT is still the most appropriate response.

Threshold for Bassetlaw, Newark & Sherwood:

1)      A victim has reported three times in the last six months separate, but related, anti-social incidents to agencies and the problem persists, or

2)      A victim is aware that other people in the local community have reported separate, but related, anti-social incidents to agencies in the last six months and the problem persists.

The trigger will be started if five or more individuals have made separate, but related reports over a six month period.

Please note:a qualifying complaint of ASB is if the complaint is made within the period of one month beginning with the date on which the behaviour is alleged to have occurred.

 A Community Trigger should not be submitted where:

  • The agency/agencies involved have given a time-frame for actions to be completed and this has not yet expired.
  • The agency/agencies involved have taken action and the victim is unhappy with the conduct of a particular agency. This should be directed back to senior officers within the relevant agency dealing with the issue and dealt with through their usual complaints procedure. 

View our Community Trigger Process >>

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