Welcome to the Customer Services page of the Bassetlaw District Council website. The aim of this page is to give you an insight into the work of the Customer Services team and the service you can expect to receive.

The Customer Service Team operates from two One Stop Shops at Worksop and Retford and also the Harworth Area Office.

The One Stop Shops offer a range of services and advice and are accessible to all. You can expect an excellent service as we always endeavour to meet high standards that are set out in our citizens charter, and we have been awarded Charter Mark for our excellence in Customer Service.

We work closely with other organisations to provide you with access to a wider range of services. These organisations include A1 Housing, Nottinghamshire County Council and the Citizens Advice Bureau.

Because of this partnership working you can call in to a One Stop Shop for advice on

• Housing Benefits
• Blue Badges
• Concessionary Travel
• Council Tax
• Social Services
• Welfare Rights
• Debt Recovery
• Education
• Housing
• Highways

This is just an example of some of the things you could see an advisor about. We can help you with any council enquiry.

However, the work of Customer Services does not stop there. There are a number of initiatives we are involved with to help making access to our services easier for the community. Customer Service staff hold drop in surgeries at different locations to make contact with the council easier. These are currently being held in Tuxford, Langold and Misterton.  We also have Help Points around the district.

Thank you for taking the time to view the Customer Services pages and I hope you find the information on them useful.

If you have any queries or would like to contact us for any other reason then please visit our Contact Customer Services page, where you will find the relevant contact details.