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1.
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Project Title
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Planning Customer Survey
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2.
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Corporate Plan Link
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Improve Customer Satisfaction
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3.
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Project Objectives
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Survey to be carried out as part of the Lean
Thinking review of the planning application process – to ensure
that any redesign of the service fulfils customer expectations
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4.
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Level of public impact:
- Inform
- Consult
- Involve
- Collaborate
- Empower
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Consult and involve
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5.
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Carried out by
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Planning Services and CWS planning
(consultants)
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6.
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Is this developmental (forward looking) or
internal service specific activity (assessing service quality)?
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Developmental – part of the Lean Thinking
project.
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7.
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Anticipated Benefits of carrying out this work: where & how
will it make a difference?
- Strategic
- Operational
- Tactical
- Unknown
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Unknown at this stage
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| 8. |
Lead Officer |
Lisa Taylor |
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9.
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Start & End Dates
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Survey Started - w/c 9th May 2011
Survey Finishes – w/e 10th June 2011
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10.
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Methods to be used:
- Face to Face
- Survey
- Focus group
- Other
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Survey
Workshops planned for later in the year
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11.
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Target group/geographical area/numbers
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Applicants, Agents, Consultees, Parish Council and members of
the public who have made comments on a planning application
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12.
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Project Status
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Completed
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13.
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Consultation language (English, Urdu etc)
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English (with offer of
translations)
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14.
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Equality Impact completed (EIA)?
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No |