1.

Project Title

Community Engagement/Customer Satisfaction Survey

2.

Corporate Plan Link

Improve Customer Satisfaction

3.

Project Objectives

To gauge residents views on how they contact the council and how well informed they are about council services

4.

Consultation/engagement carried out by

Bassetlaw District Council with partners district/borough city and county council, conducted by Ipsos MORI

5.

Is this developmental (forward looking) or internal service specific activity (assessing service quality)?

Developmental

6.

Anticipated Benefits of carrying out this work: where & how will it make a difference?

• Strategic
• Operational
• Tactical
• Unknown

Feed into the new corporate plan operationally will support principle tasks/projects to deliver key priorities

7.

Lead Officer

Sarah Carter

sarah.carter@bassetlaw.gov.uk

Tel: 01909 533473

8.

Start & End Dates

October/November 2010

9.

Methods to be used:

• Face to Face
• Survey
• Focus group
• Other

Survey

10.

Target group/geographical area/numbers

Representative sample of the district from the Citizens’ Panel

11.

Project Status

Proposed

12.

Consultation language (English, Urdu etc)

English

13.

Equality Impact completed (EIA)?

No EIA available