1.

Project Title

Council Open Day – “Get to Know Your Council” Retford Town Hall 10 March 10am-3pm

2.

Corporate Plan Link

Improve Customer Satisfaction

3.

Project Objectives

For residents to get to know their Council by being better informed about services available with a view to increasing customer satisfaction.

4.

Consultation/engagement carried out by

Bassetlaw District Council

5.

Is this developmental (forward looking) or internal service specific activity (assessing service quality)?

Developmental

6.

Anticipated Benefits of carrying out this work: where & how will it make a difference?

• Strategic
• Operational
• Tactical
• Unknown

Feed into the new corporate plan operationally will support principle tasks/projects to deliver key priorities

Increase customer satisfaction

7.

Lead Officer

Sarah Carter

sarah.carter@bassetlaw.gov.uk

Tel: 01909 533473

8.

Start & End Dates

10 March 2011

9.

Methods to be used:

• Face to Face
• Survey
• Focus group
• Other

Face to face - open day event providing the opportunity to meet residents/get to know their views/provide information and advice on council services

10.

Target group/geographical area/numbers

All residents – district wide

11.

Project Status

Completed

12.

Consultation language (English, Urdu etc)

English

13.

Equality Impact completed?

Yes