1.

Project Title

Council Open Day – “Get to Know Your Council” Worksop Town Hall

2.

Corporate Plan Link

Improve Customer Satisfaction

3.

Project Objectives

For residents to get to know their Council by being better informed about services available with a view to increasing customer satisfaction.

4.

Consultation/engagement carried out by

Bassetlaw District Council

5.

Is this developmental (forward looking) or internal service specific activity (assessing service quality)?

Development

6.

Anticipated Benefits of carrying out this work: where & how will it make a difference?

• Strategic
• Operational
• Tactical
• Unknown

Feed into the new corporate plan operationally will support principle tasks/projects to deliver key priorities

Increase customer satisfaction

7.

Lead Officer

Sarah Carter

sarah.carter@bassetlaw.gov.uk

Tel: 01909 533473

8.

Start & End Dates

14 July 2010

9.

Methods to be used:

• Face to Face
• Survey
• Focus group
• Other

Face to face open day event providing the opportunity to meet residents, get to know their views, provide information and advice on council services.

10.

Target group/geographical area/numbers

All residents – district wide

11.

Project Status

Completed

12.

Consultation language (English, Urdu etc)

N/a

13.

Equality Impact completed?

Yes