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1.
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Project Title
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Appraisal of Housing Needs Service
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2.
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Corporate Plan Link
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Improve the quality and choice of Housing
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3.
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Project Objectives
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- To assess the work undertaken by the Housing Needs Section
- To make recommendations with a view to improving the efficiency
of the service
- To raise the profile of the service
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4.
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Level of public impact:
- Inform
- Consult
- Involve
- Collaborate
- Empower
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- Inform – it is not intended to publish the review but we may
share the appraisal with peer councils who are assisting with the
exercise.
- Consultation with partner organisations
- No direct public involvement
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5.
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Carried out by
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Strategic & Statutory Housing Services,
BDC
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6.
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Is this developmental (forward looking) or
internal service specific activity (assessing service quality)?
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Initially Service Specific assessing service
quality – report may be used as evidence for developmental activity
at a later stage
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7.
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Anticipated Benefits of carrying out this work: where & how
will it make a difference?
- Strategic
- Operational
- Tactical
- Unknown
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Strategic – will give a better understanding of the service,
workload , customer profiles and customer footfall
Operational- the report may identify possible efficiency
savings. The report may identify potential improvements to the
service’s operation
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| 8. |
Lead Officer |
Graham Jackson |
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9.
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Start & End Dates
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July 2011 - Aug 2011
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10.
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Methods to be used:
- Face to Face
- Survey
- Focus group
- Other
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- Face to face – peer local authorities, service partners,
internal customers, A1 Housing
- Survey – Homeless Umbrella Group Members
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11.
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Target group/geographical area/numbers
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Homeless People
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12.
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Project Status
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On-going
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13.
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Consultation language (English, Urdu etc)
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English
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14.
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Equality Impact completed (EIA)?
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Not at this stage – an EIA may need to be completed in respect
of any recommended changes that arise from the appraisal |
Last Updated - 05/08/2011