Please note: If your complaint is about gritting or pot holes in Bassetlaw, please telephone Nottinghamshire County Council on 08449 808080 or email enquiries@nottscc.gov.uk

Putting the Customer First

Bassetlaw District Council work very hard to give you the services you need.  The best way of doing this is by listening to you when we get things right - or wrong.

We want you to tell us if......

You think we've done something well

You think we've done something wrong

You have any comments about our services

Please refer to our Privacy page for information concerning the data you send to us and how we use it.

Our Promise to you .....

We will acknowledge receipt of your comment within 5 working days

We will answer all complaints/suggestions within 15 working days

We will use plain language

We will give you a contact name and telephone number

We will.....

Listen to you

Put things right if they go wrong

Take action as soon as possible at any stage

Keep you informed

Improve our services to meet with your needs

What happens if I'm not happy with the response to my complaint at stage 1?

We will arrange for the matter to be reviewed under the next stage, (stage 2) of the complaints procedure by the Chief Executive of the Council.

Local Government Ombudsman

If after receiving a response from the Chief Executive (stage 2), you are still not satisfied, you may send your complaint to the Local Government Ombudsman.  Further information on how to do this will be provided in your stage 2 response.

The address for the Local Government Ombudsman is:

Local Government Ombudsman

PO Box 4771

Coventry

CV4 0EH

Tel: 0300 061 0614 or 0845 602 1983

Email: advice@lgo.org.uk

Fax: 024 7682 0001

Text ‘call back’ to 0762 480 4299

You can download a Local Government Ombudsman complaint form by visiting the Local Government Ombudsman website.